HUMAN RESOURCE & OPERATIONS OFFICER

JOB TITLE: HUMAN RESOURCE & OPERATIONS OFFICER

NATURE OF JOB: FULL TIME

INDUSTRY: REAL ESTATE

SALARY: KSHS. 40,000 -60,000 (NET SALARY)

JOB LOCATION: WESTLANDS

DUTIES AND RESPONSIBILITIES

Recruitment & Onboarding

• Develop and implement recruitment strategies to attract qualified candidates.
• Screen, interview, and hire employees in line with company needs.
• Coordinate onboarding processes to ensure smooth integration of new hires.

Employee Relations & Engagement

• Serve as the primary point of contact for employee inquiries and concerns.
• Promote a positive work environment through engagement initiatives and team-building activities.
• Address conflicts and mediate issues between employees as needed.

Performance Management

• Develop and implement performance appraisal systems.
• Support managers in setting objectives, conducting reviews, and managing employee growth plans.
• Provide guidance on promotions, disciplinary actions, and performance improvement plans.

HR Policies & Compliance

• Develop, update, and enforce HR policies in accordance with local labor laws and company standards.
• Ensure the company complies with statutory requirements (payroll, taxes, employment laws, benefits, etc.)
• Maintain accurate HR records and reports.

Payroll & Benefits Administration

• Oversee payroll processing in coordination with finance.
• Manage employee benefits programs, leaves, and compensation structures.
• Advise management on salary reviews and incentive programs.

Office Operations

• Oversee day-to-day office operations including supplies, equipment, and facility management.
• Coordinate with vendors, service providers, and contractors for office needs.
• Ensure smooth functioning of office systems, tools, and administrative processes.
• Support management in budgeting, procurement, and expense tracking for operational activities.
• Implement processes to improve operational efficiency and employee experience.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Human Resources, Business Administration, or a related field
• 3–5 years of proven experience in HR management or a similar role preferably in hospitality
• Oversee all HR functions and ensure smooth day-to-day operations within the company
• Strong understanding of labor laws and HR best practices
• Excellent communication, negotiation, and interpersonal skills