Nurse – Medical Call Centre at CIC Insurance

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE:To provide general customer service in respect to medical business customers.PRIMARY RESPONSIBILITIES: Receive and respond to Medical emergency lines and ensure 24 hour coverage.Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.Issuance of both in and outpatient approvals for admissible requests for insured members.Communication to stakeholders on management of cases and financial liability through reports.Provide input for the customer service reports.Handle customer service issues and queries.Escalate Customer queries to the relevant job role if necessary.Maintain professional ambience within the office premises.Promote the organization’s customer service charter. Academic and Professional RequirementsEducation Bachelor’s Degree In Nursing (KRCHN),Clinical Medicine (B.Sc.)Computer literate in MS Office and other office applicationsCustomer Experience training will be an added advantage. Experience Required: Relevant experience in busy health environment 3Experience in a medical call centre management unit 1