Office Administrator & Business Development Officer

We are hiring on behalf of our client in the Insurance and Financial Services sector for a highly organized, customer-focused, and results-driven Office Administrator / Business Development Officer. The successful candidate will support daily office operations while contributing to business growth through client engagement, lead generation, and customer         relationship management. This role is ideal for professionals seeking growth within the financial services industry.

Key Responsibilities

Office Administration

• Maintain company records, files, and administrative documentation.
• Prepare correspondence, reports, presentations, and business documents.
• Manage office supplies and coordinate procurement requirements.
• Maintain accurate physical and electronic filing systems.
• Support day-to-day office operations and administrative efficiency.
• Receive, direct, and manage client inquiries professionally.

Customer Service & Front Office Support

• Handle walk-in clients and visitors professionally.
• Respond to customer inquiries and provide accurate information on company services.
• Maintain excellent client relationships and customer satisfaction.
• Support customer onboarding and documentation processes.

Business Development & Sales Support

• Generate quotations and support field sales activities.
• Identify and pursue new business opportunities.
• Participate in business development and client acquisition initiatives.
• Support marketing and customer engagement campaigns.
• Follow up on leads and maintain client databases.
• Participate in field activities aimed at business growth and commission generation.

Requirements & Qualifications

• Diploma or Bachelor's Degree in Business Administration, Insurance, Marketing, Finance, Human Resource Management, or a related field.
• General knowledge of the Insurance or Financial Services industry.
• 1–2 years of relevant experience in administration, customer service, insurance, or financial services.
• Proficiency in computer applications and AI-powered productivity tools.
• Strong communication and interpersonal skills.
• Excellent organizational and record management skills.
• Ability to prepare professional reports and business correspondence.
• Self-driven, proactive, and customer-focused.

Key Competencies

• Office Administration
• Customer Relationship Management
• Business Development & Sales Support
• Report Writing & Documentation
• Communication & Presentation Skills
• Computer Literacy & AI Tools
• Record Management
• Time Management & Organization
• Professionalism & Integrity

Additional Requirements

• Female candidates are encouraged to apply.
• Preferred age: 27–35 years.
• Fluent in English and Kiswahili.
• Willingness to undertake both office-based and field-based assignments.