Operations & Culture Manager
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Job summary
The Operations & Culture Manager will be responsible for building the internal engine that keeps Growthpad efficient, aligned, and healthy as a business.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
4 years
Job descriptions & requirements
Location: Nairobi, Kenya
Employment Type: Full-time
Reports to: CEO / Managing Director
About Growthpad
Growthpad is a growth-focused consulting and execution business delivering communication, tech, marketing, media, and business support solutions to clients across Africa. We are building a high-performance company that values excellence, ownership, creativity, speed, accountability, and strong client service.
Role Purpose
The Operations & Culture Manager will be responsible for building the internal engine that keeps Growthpad efficient, aligned, and healthy as a business. This role will drive operational excellence, team coordination, internal systems, people experience, and a strong performance culture across the company.
This is a leadership role focused on making sure the business runs smoothly, teams stay accountable, processes are followed, and the culture remains strong as the company grows.
Key Responsibilities
1. Operations Management
● Oversee day to day internal operations to ensure smooth running of the business
● Design, improve, and enforce internal systems, workflows, and SOPs across departments
● Track operational efficiency and identify bottlenecks affecting delivery, communication, or team productivity
● Coordinate cross-functional planning across accounts, creative, strategy, digital, multimedia, admin, and support teams
● Support leadership in resource planning, workload management, and internal prioritization
● Monitor deadlines, meeting rhythms, reporting systems, and internal accountability structures
● Ensure proper documentation and organization of business processes, policies, and team records
2. Culture and People Experience
● Champion Growthpad’s culture, values, and behavioral standards across the company
● Develop and implement initiatives that strengthen employee engagement, team morale, and overall workplace experience
● Lead onboarding and induction of new staff to ensure strong integration into the company culture
● Handle performance management, goal setting, and team accountability
● Help shape and roll out internal culture programs, recognition systems, team rituals, and learning initiatives
● Address internal team issues early and professionally, promoting healthy communication and conflict resolution
● Support the creation of a disciplined, positive, high-performance environment
3. Performance and Accountability
● Build and manage internal scorecards, KPI tracking systems, and departmental reporting rhythms
● Ensure every team and role has clear goals, responsibilities, and accountability measures
● Follow up on weekly priorities, monthly targets, and performance reviews with department leads
● Prepare leadership reports on operational efficiency, staff performance trends, attendance, and culture health
● Support underperformance management processes with professionalism and clarity
4. Administration and Internal Coordination
● Oversee office coordination, internal communications, leave tracking, attendance systems, and staff records
● Ensure company policies are communicated, understood, and followed consistently
● Coordinate internal meetings, company updates, staff notices, and leadership follow-up actions
● Support procurement, vendor coordination, and basic facilities management where required
● Work closely with finance and leadership to ensure operational controls are maintained
5. Talent Support and Organizational Development
● Support hiring coordination, interview scheduling, onboarding plans, and probation follow-up
● Help identify capability gaps and training needs across teams
● Assist leadership in structuring teams for scale, efficiency, and stronger collaboration
● Support succession planning and leadership development initiatives within the company
Qualifications and Experience
● Bachelor’s degree in Business Administration, Human Resource Management, Operations Management, Organizational Psychology, or a related field
● At least 4 to 6 years of relevant experience in operations, people management, office management, culture, HR operations, or business administration
● Experience working in a fast-paced agency, consulting firm, startup, media company, or professional services environment is highly preferred
● Strong understanding of team management, performance systems, and internal operations
● Proven ability to build processes, improve efficiency, and drive accountability
● Strong emotional intelligence, maturity, and discretion in handling team and business matters
● Excellent written and verbal communication skills
● Strong organizational and project coordination skills
● Comfortable using productivity and project management tools such as Google Workspace, Slack, Asana, Notion, or similar platforms
Core Competencies
● Operational discipline
● Leadership and ownership
● Emotional intelligence
● Strong follow-through
● Problem solving
● People engagement
● Process improvement
● Conflict handling
● Confidentiality and professionalism
● High standards and attention to detail
What Success Looks Like in This Role
Within this role, success will be measured by:
● Improved internal efficiency and fewer operational breakdowns
● Stronger adherence to SOPs, timelines, and accountability systems
● Better team morale, engagement, and cultural alignment
● Faster onboarding and smoother integration of new hires
● Higher visibility of staff performance and team productivity
● Reduced internal confusion, missed deadlines, and coordination gaps
● A more structured, disciplined, and scalable Growthpad operating environment
KPIs / Performance Measures
● Team attendance and punctuality rate
● SOP compliance across departments
● Employee onboarding completion and effectiveness
● Staff engagement and retention indicators
● Weekly and monthly reporting compliance
● Resolution time for internal operational issues
● Performance review completion rate
● Reduction in missed internal deadlines
● Employee satisfaction and culture health feedback
● Leadership satisfaction with internal coordination and execution
Ideal Candidate Profile
The ideal candidate is structured, mature, people-smart, and execution-focused. They are able to balance empathy with firmness, culture with accountability, and systems with speed. They are the kind of person who notices what is broken, fixes it, and ensures it stays fixed. They care deeply about people, but they also understand that great culture must support high performance, not replace it.
Application Note
Candidates should demonstrate prior experience in improving operations, supporting team performance, and creating a positive but disciplined workplace culture.
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