Program Director

1. CLIENT DEPARTMENT MANAGEMENT (70% TIME)

● Lead, manage, and coach department staff, including direct supervision of Program Managers, Business Development Managers, and Training Managers to deliver impactful services to Inkomoko's clients.

● Manage project deliverables, reporting, and partnership relations with internal and external partners.

● Stay up to date with the entrepreneurship industry across Kenya and East Africa. Connect entrepreneurs to new insights, developments, and other government initiatives.

● Develop and deliver on strategic objectives for the department, and cascade annual organizational goals.

● Work with operational directors in People & Culture, Finance, MEL, and IT to enhance the backbone support to the Department’s programming and operations.

● Work with the Communication department to promote Inkomoko’s programs, client case studies, and brand to achieve objectives of public recognition, alignment with donor/partner communication requirements, sales and marketing objectives, and brand positioning.

● Work with the Investment department to coordinate pre-and post-investment Business Development services to borrowers.

● Collaborate with program staff in the Inkomoko group of companies across East Africa to share lessons learned and harmonize program delivery.

● Serve a key role in the Inkomoko Leadership Team to ensure cohesion and collaboration across the highest levels of the organization.

● Serve as a thought partner to the Managing Director of Kenya to ensure collaboration, country fundraising, and partnership efforts are achieved.

● Maintain standards of the department quality and productivity - building the skills, leadership, and capacity of team members to grow professionally to meet and exceed expectations.

● Oversee personnel matters for senior staff in the department including staffing plans, role clarification, hiring, professional development, discipline, investigation, etc., including hiring in new locations.

● Contribute to Inkomoko’s efforts for inclusive policy approaches to benefit marginalized entrepreneurs, particularly IDPs and refugees in Kenya.

● Maintain and grow Inkomoko’s relationships with the local government, various program partners, and external stakeholders, in partnership with other company leaders.

● Benchmark Inkomoko against other partners, ensuring a strong market position relevant to client needs, and ecosystem offerings.

● Generate programmatic insights with the MEL team to ensure product impact and relevance, and be able to report insights to Executive leadership, Board, and external partners.

● Other duties to support organizational culture and leadership.

2. PRODUCT INNOVATION & EXPANSION (20% TIME)

● Innovate/iterate on existing products to achieve value for clients in alignment with Inkomoko’s impact strategies and Vision 2030 in close collaboration with the Inkomoko Regional Director of BGS.

● Develop and implement strategies to expand in new geographies, testing and iterating to meet the need.

● Open new offices in Kenya as needed

● Modify or develop new Business Development products to meet client needs and market opportunities.

● Work closely with the senior leadership on change management to roll out new products and train staff to implement them with fidelity and skill.

3. FINANCIAL MANAGEMENT & REVENUE GENERATION (10% TIME)

● Partner with fundraising colleagues, to identify, develop, and negotiate proposals/budgets with institutional clients and donors in alignment with Inkomoko’s priorities.

● Co-manage department expenses with the Regional Program Director, setting annual and multi-year budgets, and strategically allocating resources to achieve quality department outputs.

● Work with the Finance Department for timely billing and financial reporting to partners.

WHO WE ARE LOOKING FOR;

Successful candidates will be passionate about the power of entrepreneurship to improve lives and communities. They will embody Inkomoko’s values of being aligned with our purposes, solutions-oriented, and willing to put in the time and effort to reach exceptional outcomes. They will be individuals who have previously taken on leadership and management responsibilities.

Qualifications include:

● Experience with the development of micro and small enterprises is required.

● Experience with refugee and Internally Displaced Persons entrepreneurs and financing is strongly preferred.

● Proven track record of leadership, including significant experience in large program management, and team development in fast-growing companies

● Experience with product development – through the lens of human-centered design – and a willingness to test, fail, iterate, and test again, incorporating data, not your own biases.

● Ability to care about your colleagues and challenge them simultaneously (i.e. “Radical Candor”)

● Strong experience in project management budgeting and managing outcomes.

● Unrelenting perseverance, personal integrity, and critical thinking skills

● A nuanced understanding of justice and fairness in the workplace

● Demonstrated ability to prioritize and manage multiple deadlines – must be both strategic and operational.

● Ability to work with high-profile individuals with discretion, professionalism, and responsiveness.

● Fluent in English, additional proficiency in Kenya Arabic is strongly preferred.

● 8+ years of work experience in relevant or applicable field

● MBA or equivalent preferred

WHAT YOU’LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Compensation includes both a great culture and a competitive market-based package, including:

● Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity.

● Opportunity to work with a talented, passionate, and committed team of professionals across the region.

● Ability to make a significant social impact and contribute to economic growth

● Competitive salary, and potential KPI-based bonus

● Favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more.

Inkomoko is an affirmative action/equal opportunity employer. Persons who reflect the diverse communities they serve are strongly encouraged to apply.

Only shortlisted applicants will be contacted.