Receptionist & Administrative Assistant

POSITION SUMMARY
We are seeking a professional, organized, and proactive Receptionist to join our team. As the first point of contact for our office, you will play a crucial role in shaping our customers' experience while providing essential administrative support to our production and procurement departments.

KEY RESPONSIBILITIES
•    Visitor Management: Receive all visitors and customers warmly and direct them to the appropriate department or personnel.
•    Switchboard Operations: Answer general phone inquiries in a professional and courteous manner; direct calls to the appropriate staff members.
•    Information Management: Reply to general information requests with accurate information and maintain a high standard of communication.
•    Operational Support: Proactively follow up on Local Purchase Orders (LPOs) and assist with Building Assembly tasks as required.
•    Issue Resolution: Resolve customer queries within a 24-hour window to ensure high levels of satisfaction.
•    Reception Maintenance: Ensure the reception area is attended to at all times and maintained in a neat, professional state.
•    General Duties: Perform any other duties as assigned from time to time to support the team.

QUALIFICATIONS & SKILLS
•    Experience: Previous experience in a front-desk or administrative role.
•    Communication: Excellent verbal and written communication skills.
•    Problem Solving: Ability to resolve customer issues quickly and effectively.
•    Technical Aptitude: Comfort with following up on procurement documents (LPOs) and physical assembly tasks.
•    Professionalism: A polite, helpful demeanor and a well-groomed appearance.