3 weeks ago
Job Summary
This position is responsible for providing excellent customer service and administrative support to patients, visitors, and staff. In addition to the regular receptionist’s duties, you will also handle billing payment processes, ensuring accuracy and efficiency in financial transactions. You will be the first point of contact for individuals entering the clinic and your professional and friendly demeanor will contribute to creating a positive experience for all. You will work under the supervision of a Facility Administrator and Lead Medical Officer and collaborate with the healthcare team to ensure optimal patient care and safety.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Key Responsibilities:
Front Desk Operations
Greet patients and visitors in a friendly and professional manner.
Provide information about clinic services, appointment scheduling, and general inquiring.
Handle phone calls, schedule appointments and direct calls to the appropriate departments or personnel.
Patient Registration
Collect and enter accurate patient information into the clinic’s electronic medical record (EMR) system.
Verify patient demographics, insurance details and other necessary information.
Always maintain patient confidentiality and privacy.
Billing And Payment Processing
Calculate and process accurate billing information for patients including co-pays, deductibles, and outstanding balances.
Verify Insurance coverage and communicate financial obligations to the patients.
Collect payments, Issue Receipts and reconcile daily transactions.
Ensure adherence to Gilgil Specialist Hospital billing and payment policies and procedures.
Insurance Verification
Verify Insurance Information provided by patients to ensure accuracy and coverage eligibility.
Coordinate with insurance companies to obtain authorizations and pre-approvals as required.
Address insurance related inquiries and assist patients in understanding their coverage and financial responsibilities.
Appointment Management
Schedule patient appointments both in person and over the phone ensuring efficient allocation of clinic resources.
Coordinate with medical staff and update the appointment calendar as needed.
Send appointment reminders to patients and manage and rescheduling or cancellation.
Customer service
Provide exceptional customer service by addressing patient concerns ,answering inquiries, and ensuring a positive experience for all visitors.
Handle complaints or issues professionally and escalate them to the appropriate supervisor when necessary.
Administrative Support
Assist with administrative tasks such as filing, organizing documents, maintaining patients records and handling correspondence.
Collaborate with other clinical staff to ensure smooth operations and seamless patient flow from entry to exit.
Communicate important information to the relevant team members.
Safety and security
Maintain a safe and secure reception area by monitoring access and adhering to security protocols.
Take necessary precautions during emergencies and follow established procedures.
Academic and Professional Requirements
Diploma in Front Office Administration/Business Administration/Heath records or an equivalent qualification.
Copy of national identification document(ID/Passport)
Experience
At least two (2) years working experience in a service-oriented industry.
Skills and Competencies
Good communication skills to interact with patients, staff, and visitors.
Basic Accounting Skills
Strong Interpersonal skills with the ability to interact with individuals from diverse backgrounds.
Proficiency in using computer software, including EMR systems, Microsoft Office, and basic data entry.
Attention to detail and the ability to multitask in a fast-paced environment.
Basic knowledge of medical billing and insurance procedures.
Professional and courteous attitude with customers and a friendly approach.
Important Safety Tips
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