Reservation & Listing Intern
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Job summary
Are you looking to kickstart your career in Reservations & Hospitality? We are looking for reservations intern to join our Clients team. Kenya | Full-time & Onsite Reports To: Reservations Manager
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Key Responsibilities
● Assist in processing, confirming, modifying, and cancelling reservations.
● Respond to guest enquiries through WhatsApp, email, Airbnb, Booking.com, and other channels.
● Assist with checking availability, rates and booking details.
● Liaise with guests, Housekeeping, Operations, Finance, and other teams to ensure a smooth guest experience.
● Assist with preparing booking confirmations, invoices, payment follow-ups, and guest information.
● Assist in preparing daily check-in and check-out lists.
● Support the team in maintaining accurate and up-to-date reservation records.
● Assist with handling guest requests, booking changes, cancellations, and other reservation-related concerns.
● Support the Reservations Manager with daily administrative and operational tasks.
● Ensure all reservations and guest information are accurately recorded and updated.
Requirements
Qualifications
● Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration or a related field.
● At least 6 months of experience in reservations, hospitality, customer service, or a related role.
● Strong communication and problem-solving skills.
● Proficiency in Microsoft Office and Google Workspace.
● Familiarity with booking platforms such as Airbnb and Booking.com is an added advantage.
● Strong attention to detail, multitasking ability, and a customer-first approach.
● Ability to work well in a fast-paced environment.
● Speaking and/or writing Chinese is an added advantage.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
