New
2 weeks ago
Roaming Manager
Telkom Kenya Limited
Management & Business Development
IT & Telecoms
Confidential
Easy Apply
Job Summary
The Roaming Manager is responsible for roaming activities coordination, management of the roaming agreements, service launches, implementation of roaming strategies, monitoring of technical roaming activities and Data Clearing House (DCH) and Financial Clearing House (FCH) management.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Region Nairobi
Reporting to: Director Wholesale and Content
Business Unit: Strategy & Business Development
Who We Are
Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast Fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.
Role Purpose:
The Roaming Manager is responsible for roaming activities coordination, management of the roaming agreements, service launches, implementation of roaming strategies, monitoring of technical roaming activities and Data Clearing House (DCH) and Financial Clearing House (FCH) management. The role will provide support and guidance to roaming technical teams (IREG and TADIG)
Key Responsibilities:
- Developing new roaming business and achieve given revenue targets.
- Handle negotiations and establish new roaming agreements & sign preferred agreements with key operators as roaming traffic increases for wholesale voice, SMS, and Data.
- Maintaining current technical information with roaming partners, hub providers and keeping account and system information up-to-date.
- Relationship Management of all roaming Partners, test SIM exchange/management and technical information exchange.
- Budget and Planning; Business Analysis for Revenue Growth
- Performance reporting on service delivered and revenue by roaming partners.
- Monitor the roaming QoS and operation of roaming related platforms. Monitoring and performing reconciliations between network elements (e.g. signalling messages, CDR’s & UDR’s, OM’s, etc) and billing, and aid in developing associated procedures and measurements.
- Troubleshooting and escalation of roaming issues with roaming partners. Provide 2nd line support, maintenance, and related reporting on roaming.
- Define processes to monitor fraud and follow up with roaming partners and vendors to control fraud losses.
Academic background & Professional Knowledge:
- Bachelors Degree in IT or related field
- At least 3 - 5 years’ experience in a similar role
Here Are The Skills We Are Looking For:
● Customer focus
● Influence and negotiation
● Attention to detail and Analytical thinking
● Knowledge of roaming functions and its application in various markets and revenue models
How to Apply:
Applications should be sent by providing an updated Curriculum Vitae (CV) before 9th December, 2025, including details of your current telephone contacts and names of three referees.
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
