SALES AND MARKETING (Beverages/water)
Total Quality Company Ltd
Sales
Job Summary
To assist customers in finding and purchasing the required merchandise in a retail environment. To encourage customers to purchase products.
- Minimum Qualification: Diploma
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
SALES AND MARKEING JOB DESCRIPTION
General Purpose
To assist customers in finding and purchasing the required merchandise in a retail environment. To encourage customers to purchase products.
Main Job Tasks, Duties and Responsibilities
● greet customers
● find out the customer's needs
● recommend, select and help locate the right merchandise
● describe a product's features and benefits
● demonstrate use and operation of the product
● answer customer queries regarding the store and the merchandise
● make suggestions and encourage purchase of products
● provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options
● receive and process cash, check and charge/credit payments
● provide change and receipts
● gift wrap merchandise
● count money, sort charge slips and balance monies
● maintain sales records
● place special orders
● organize and process merchandise exchanges
● process repair or alteration of merchandise
● stay current with sales prices
● recognize and monitor security issue
Education and Experience
● diploma or equivalent preferred at-least 3years experience
● knowledge of customer service principles and processes
● knowledge of sales principles
● relevant product knowledge and training
● experience in a retail, customer service or sales environment
● basic business administration knowledge
Key Skills and Competencies
● good communication skills
● customer service orientation
● patience
● adaptability
● initiative
● persuasiveness
● stress tolerance
● high energy level
● integrity
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