Sales & Reservations Assistant

1.  Job Identification

Title                            Sales & Reservations Assistant

Department              Sales & Reservations

Reports to                 Sales & Reservations Manager

2.        Job Summary

The Sales and reservation assistant is responsible for providing support to the sales & reservations manager to ensure guests satisfaction and meeting sales targets.

3.        Key Measurable Goals

Ø  Accuracy

Ø  Speed in completing the tasks

Ø  Proactivity

Ø  Communication

4.        Main Duties and Responsibilities:

ResRequest Admin function:

Ø  Ensure the system is always running, that data transfers are up to date.

Ø  Ensure the rate types are uploaded correctly.

Ø  Load the system with all the extras necessary for bookings – flights, transfers, balloon, excursions, day trips, Nairobi excursions etc.

Ø  Ensure a clean CRM of both agents & individuals.

Ø  Liaise with ResRequest support for any help needed.

 

Reports

Ø  Camp reports -Produce & cross check detailed monthly overviews of all guests’ arrivals including monthly vouchers, weekly overviews and wild camping stats.

Ø  Check booking vouchers for missing info and alert the res team before sending them to the camps.

Ø  Transfers reports - ensure all details are captured on Res Request, counter check with online diary.

Ø  Sales reports – forward bookings, direct bookings conversions, operator bed nights, source market, special offers uptake, CRM etc.

Ø  Ensure all the sales materials are updated and available to the Sales & Reservations team, on Dropbox and Agents section on the website.

Itineraries 

Ø  Produce itineraries & packages for website.

Ø  Create itineraries on WETU for direct guests’ inquiries and final itineraries before guests’ arrival.

Ø  Plan local agents visits calendar.

Training & development

Ø  Participate in regular training and development sessions to improve product knowledge and sales skills.

Ø  Any other duty assigned by the Sales Manager.

 

5.        Required Knowledge, Skills and Experience

Ø  Bachelor’s degree or diploma in tourism, hospitality or a related field.

Ø  Proven experience as a travel consultant or reservations agent, with a minimum of 2 years’ experience.

Ø  Good knowledge of Kenya’s tourism industry, attractions, and destinations.

Ø  Proficiency in ResRequest reservation booking system and other relevant software.

Ø  Proficiency in WETU.

Ø  Strong sales and negotiation skills, with a proven track record of meeting and exceeding sales targets.

Ø  Strong customer service skills and ability to work with people from diverse backgrounds.

Ø  Willingness to go above and beyond to ensure customer satisfaction.

Ø  A passion for travel

 

Personal attributes:

Ø  Excellent Communication skills both written & Verbal.

Ø  Fluency in English & Swahili (other Languages are an added advantage).

Ø  A hospitable and service-oriented attitude.

Ø  Ability to work independently and as part of a team, in a fast-paced environment.

Ø  Ability to work under pressure, meet deadlines, and handle multiple tasks simultaneously.

Ø  Attention to detail, with strong organizational and time-management skills.