Tele- Sales Representative at Poa Internet

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access to the internet and it should not be limited to the privileged few. Our poa! Internet service provides wireless broadband to low income and rural communities across East Africa, offering individuals and small businesses highly affordable Internet access. poa! brings significant social benefit to the communities we serve by offering free access to digital content including educational and health materials as well as generating substantial employment opportunities. Mission Statement for the Role: Exceed your sales numbers through exceptional telephone salesmanship, creating leads, initiating prospect calls and establishing ongoing rapport with existing and potential customers. Be part of the team that’s aiming to deliver over 60% of the total sales into the company. Overall Responsibility: Make sales and hit the number! Be part of the team that aims to deliver 60% of the total company sales. Financial: Collect payments from customers via M-PESA Key SMART Results for A-Player Achieve an average of above sales per month on rolling 3 month average – End Adhere to prescribed inside sales process with zero deviations ensuring the highest industry customer satisfaction rates – End Achieve a % work attendance record with an absence management that is fully compliant to company policies and procedures – End Make a minimum of unique calls daily through 3CX (inbound and outbound) with a daily talk time of 4 hours – End Ensure all leads allocated to you on Sales Lead Gen Database (Freshsales) are contacted within the timelines agreed upon with the Inside Sales Team Leader and have a corresponding most recent update on the Sales Lead Gen Database (Freshsales) with all fields filled correctly – End Level of Management Experience Required (Mandatory & Nice to Have) None Department stage of development where this role sits Scaling RequirementsKey Competencies Criticality (H, M, L) Relentlessly driven and highly competitive to succeed – HExceptional Salesmanship skills – HTactical, scrappy, relentless energy and focus to exceed targets – HOwnership of Clarity, Accuracy of Forecasting and Credible Pipeline management of opportunities – HIdeally experience selling home internet services on the phone, and ideally into low income and informal communities – HProvide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports – H Mandatory Criteria if Any with no exceptions to hire. Minimum of 1 year experience in sales in a busy Telesales / Inside Sales environmentMust have worked with sales targets and hitting/exceeding themMust have exceptional customer service, telephone etiquette, communication skills and working knowlegde of latest technology in inside sales (telesales) organisation