TELESALES AND CUSTOMER SERVICE EXECUTIVE - LAUNDRY SERVICES

We seek to recruit an aggressive, confident, fluent, mature and creative Telesales Executive – Laundry Services who will contribute to generating sales for the company by closing sales/deals over the phone and maintain good customer relationships on our existing customer database.

Responsibilities

• Identify customer sale patterns and cross sell services from an existing database, to ensure a high client retention.
• Present, promote and sell Laundry premium services to existing and prospective customers.  
• Achieve agreed-upon sales targets and outcomes within the stipulated schedule.  
• Maintain sales prospects and opportunities, produce leads and book appointments for laundry drop off or pick ups.
• Meet expected daily sales volumes, while ensuring customer retention is maintained at over 85%.
• Establish, develop and maintain positive customer relationships.
• Developing creative pitches and propositions and follow up with existing clients
• Keeping records of calls and sales and maintain a database of all enquires that come through the CRM.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Following up on new leads and referrals resulting from field activity.
• Communicate new service opportunities, special developments, information, or feedback gathered through field activity.
• Spending almost 80% of the workday on the telephone communicating with potential clients.
• Contacting potential or existing customers to inform them about upcoming offers and discounts.
• Handling customer grievances to preserve the company’s reputation.
• Participate in marketing events such as seminars, trade shows, and telemarketing events.
• Other duties as assigned.

Qualifications

• Should have at least a Diploma in sales and marketing or any other relevant field/course
• At least 2 to 3 years’ tele sales experience in any fast-paced company.
• Proven ability to sell a service over the telephone and convincing customers to buy.
• Eloquent and customer-oriented
• Masterly of English with Clear Communication Skills
• Advanced skills in MS Office, PowerPoint, and Excel
• Cool-tempered with perseverance and ability to handle rejection
• Experience in selling training programs and seminars/events
• High level understanding of computer technology
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.