Customer Service & Support Jobs in Kenya

One of our client, a prestigious 5 star property in Mombasa is looking for a Front Office Manager.

The successful candidate will also be expected to ensure individual staff members are performing against targets, while regularly reviewing their performance and coaching them to do so.

The role will focus on all aspects of customer satisfaction and care, offering professional, efficient and cost effective operations.

We are looking for a skilled Receptionist/ Cashier to consistently achieve the Front Desk service delivery standards of check in, check out and Guest service

We are an established travel agency operating seeking to hire a Tour and Travel Consultant who will be tasked with designing, costing and customizing both international and local travel itineraries.

We are looking for a Customer Service Specialist in Kenya. PLEASE ONLY APPLY IF YOU HAVE CUSTOMER SERVICE EXPERIENCE AT A FINANCIAL INSTITUTION.

Customer Service Agents help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

A Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to the ...

Making and confirming reservations for passengers, issuing tickets and quoting the correct fares.

Supporting the sales force with general operations to help reach the team’s objectives.

Serves customers by providing product and service information; resolving any issues regarding products and services.

We are looking for a Call Center Agent in Kenya who will report to the Head of Sales. PLEASE ONLY APPLY IF YOU HAVE DIRECT SALES BY PHONE EXPERIENCE.

Ability to arrange and manage on client’s special request especially on accommodation & room specification, driver guide language, meals and others are prearranged. e.g. Muslim Guests don’t eat pork

Successful candidate must have 5 years’ experience working in IATA established firm and with busy travel agency.

Build sustainable relationships and trust with customer accounts through open and interactive communication