Branch Manager

Our client that provides the best wellness and holistic experience in Nairobi to its customers with a team of fast-paced, highly trained and professional staff, it is devoted to providing a calming and relaxing experience using the most exquisite products is looking for a Branch Manger. The successful candidate will be responsible for overseeing the branch daily operations and administrative functions, in conjunction with finance and HR. It is imperative that you have managed a large team and have the leadership skills required. You must be multi-tasking, able to cope under pressure, have excellent people skills and be happy to work in a busy, fast-paced environment.

Responsibilities: 

Drive Operational Excellence. 

• Ensure compliance across all departments within the branch. 

• Ensure all areas of the Spa facilities are functioning properly; machines, equipment, taking into account wear and tear, water and power consumption. 

• Manage external parties such as contractors (plumbers, security company, guarding, electricians, etc) city council and public health officers. 

• Check and supervise all rooms to ensure facility and equipment status is always in top notch condition and functional. 

• Maintain required OSH standards and requirements for all equipment and within the facility. 

Team coordination and management including HR issues; 

• Liaise with HR to oversee all new employee onboarding process, ensure thorough orientation and training schedules 

• Ensure the company policies and procedures are known, understood, and followed by all employees. 

• Manage, update, and coordinate all staff work schedules including leave planning, sick offs, and off days. This includes housekeeping, therapists, hairdressers, baristas, compound teams.  

• Organize and coordinate team training sessions for external, internal, and interbranch sessions. 

• Ensure correct standards are upheld by the entire Branch team. 

Manage employee performance  

• Organise onboarding of new employees, review existing employees and training plans, ensure all staff correctly dressed. 

• Liaise with the HR to design a development plan for employees and its monitoring and documentation. 

• Liaise with Front Office Manager; 

• Ensure the FOM is always updated of the team changes to ensure proper and convenient planning for the team calendars. 

• Coordinate with the FOM where renovation, maintenance or repair works are ongoing for better client/booking management. 

• Liaise with the FOM to ensure team product and role knowledge through training and reviews. 

• Report any observations on Clientele or staff to management  

Qualifications: 

• Experience in managing operations and contractors is highly preferred 

• Experience managing/leading and coordinating a team of more than 20 people 

• Bachelor’s degree from a reputable institution 

• Knowledge of scheduling software systems is highly desirable 

• Solution-oriented and a great team-player 

• Hands-on and proactive with a thirst for tangible results 

• Professional and cordial personality is highly preferred 

Salary: Negotiable depending on experience

Location: Nairobi, Kenya

Career Level: Mid Level

Job Type: Full time

Deadline: 24th March 2023 

Applications: https://bit.ly/3LolkgY 

To apply, please follow the link: 

We endeavor to contact all our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.