Business Process Analyst / Executive Assistant

Key responsibilities:

• Analyze business processes and workflows with the objective of finding out how they can be improved or automated to save on cost. 

• Manage cost-cutting initiatives to adhere to the set Business process budget. 

• Update, implement, and maintain a record of all processes and procedures. 

• Prepare and provide regular and accurate process progress reports for tracking and decision-making.  

• Participate in business-process-related change management (training, communication, reports) 

• Work together with end users to observe processes in action and to understand their business needs and requirements. 

• Analyze process performance data and statistics to identify opportunities, suggest action plans, and recommend & implement process improvements to support Business growth and Customer Loyalty. 

• Monitor productivity, quality, and efficiency of processes post-implementation of improvement initiatives. 

• Introduce and track process efficiency metrics. 

• Ensure harmonized process/procedure quality standard across processes is adhered to. 

• Monitoring, measuring, and providing feedback on process performance and setting up remedial action for non-adherence. 

• Provide recommendations and guidelines for the operation of processes. 

• Implement the best process management practices. 

• Version control for published processes and procedures 

• Build and maintain positive working relationships with all levels of staff.

• Drive for the customer experience organization metrics to be achieved through process efficiency initiatives. 

• Be self-driven and directed, build own skill and effectiveness, presentation, and stakeholder management.  

• Take courses to improve relevant skills required to perform the role optimally.

QUALIFICATIONS & EXPERIENCE:

Master in business Administration (MBA) or a related field and prior experience in a similar role.

• Minimum 3 years of relevant professional experience 

• strong analytical background, a problem solver, and excellent diagramming and communication skills. 

• Strong communication and presentation skills

• Hands-on experience coordinating multiple meetings in a corporate setting. most levels (including technical and operational) 

• Effective time management, planning, and organization skills; ability to manage multiple tasks and priorities and drive tasks to completion in a fixed time frame and in a pressured environment.

• Basic negotiation skills, proven ability in analysis and interpretation of data

• Ability to identify problems quickly, make sound judgments, establish, and implement solutions

CLOSING DATE: Monday, May 15, 2023.