Coldroom Supervisor

• Key Responsibilities
  • Supervise and coordinate all cold room operations including receipt, storage, handling, and dispatch of flowers.
  • Ensure all flowers are stored under optimal temperature, humidity, and environmental conditions to maximize freshness and shelf life.
    
  • Monitor cold room systems daily (temperature, humidity, airflow) and report any deviations or equipment malfunctions immediately.
    
  • Plan and allocate daily workloads to cold room staff to ensure smooth and efficient operations.
    
  • Ensure proper labeling, rotation, and organization of flower stock, adhering to FIFO (First In, First Out) principles.
    
  • Inspect incoming flowers for quality and report any damaged or substandard stock to management.
    
  • Maintain high standards of product presentation, ensuring flowers are stored and displayed attractively for dispatch.
    
  • Supervise staff attendance, performance, and adherence to company policies and SOPs.
    
  • Conduct regular training and coaching of cold room staff on handling, storage best practices, and safety procedures.
    
  • Perform regular audits of inventory and reconcile stock discrepancies, coordinating with the procurement and inventory teams.
    
  • Maintain proper cleanliness, hygiene, and safety standards in the cold room in line with company policies and regulatory requirements.
    
  • Ensure compliance with health and safety regulations, including proper use of equipment, PPE, and emergency protocols.
    
  • Coordinate with logistics and retail teams to prioritize orders and ensure timely dispatch of flowers to retail outlets or clients.
    
  • Identify and address operational bottlenecks, process inefficiencies, or equipment issues proactively.
    
  • Support HR in recruitment, onboarding, training, and performance management of cold room staff.
    
  • Prepare, analyze, and share detailed daily, weekly, and monthly performance reports, including stock levels, wastage, and workflow efficiency.
    
  • Collaborate with the procurement team to ensure cold room supplies (e.g., floral foams, wrappings, containers) are adequately stocked.
    
  • Implement cost-control measures to minimize wastage of flowers and packaging materials. 
  • Ensure all records, logs, and documentation are accurately maintained and up to date.
    
  • Foster teamwork, motivation, and accountability among cold room staff, promoting a positive work culture.
    
  • Participate in continuous improvement initiatives, suggesting process enhancements to improve efficiency, reduce losses, and maintain quality standards.
    
  • Support company projects and initiatives aimed at enhancing operational excellence and customer satisfaction
    

Minimum Qualifications & Requirements

• Diploma or Bachelor’s Degree in Floriculture, Horticulture, Supply Chain Management, or related field.
• Minimum of 2–3 years’ experience in cold room supervision or perishable goods management, preferably in retail or floriculture.
  
• Strong leadership, organizational, and coordination skills.
  
• Excellent communication and interpersonal abilities.
  
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with ERP or inventory systems is an advantage.
  
• Ability to multitask, meet tight deadlines, and work under pressure.
  
• High attention to detail, accountability, and problem-solving mindset.
  
• Must be flexible, reliable, and able to work in a dynamic team environment.