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Digital Transformation Manager

Center for Reproductive Rights

Management & Business Development

KSh Confidential
3 weeks ago

Job Summary


Job Description/Requirements

The Role:

 The Project Manager of Technology Business Services plans, organizes, manages, and tracks projects and operations for software systems including, but not limited to Finance, HR, Payroll, CRM, grant management and business intelligence. The Project Manager supports the management of systems and data interfaces for internal and external systems. The Project Manager manages project staff including internal resources and external professional services. 

The Project Manager also translates business needs into technology solutions, builds trusted partnerships with Center users to maximize the value of systems and corresponding information assets. This individual will collaborate directly with key stakeholders and decision makers across all departments to develop, implement, and support cost-effective technology solutions for all aspects of the organization. The Project Manager supports the Global Operations and Technology Unit and the Technology Business Services team to drive change across operations as needed to ensure data and systems integrity. 

The position will be based in Nairobi in a hybrid work model of 3 days in-office, 2 days working from home.

Primary Responsibilities:

Project Management

Oversees the development, implementation, and execution of multiple projects through all phases of project lifecycle. Coordinates with internal project stakeholders and external vendors to define timeline, budget, schedules, scope while controlling scope and budget creep.  Defines project goals and objectives, and then oversees development, tracking, and monitoring of project plans, reporting out to project leadership. Spearheads business analysis functions throughout the project lifecycle including defining business requirements, business process development and/or re-design, and testing functions Delivers defined, approved projects on-time, on budget and within scope. Steers projects and initiatives around potential resources and other conflicts. Defines and implements the communication approach for projects risks and issues. Manages the project team, including internal and external resources. Drives technology and services evaluation process to determine value-add to the organization.

Change Management

Directs and creates capability building and systems training for end-users. Collaborates with the Technology Support Services for end-user support plans. Provides training on systems. Acts as the point of contact for third party vendor professional services. 

Technology Collaboration 

Collaborates with the business stakeholders to identify projects to meet business goals and priorities, and continually improve the organization  Develops and maintains strong relationships with stakeholders that promote trust and increase efficiency and effectiveness.  Works closely with stakeholders to ensure systems and data integrity. Maintain current knowledge of industry trends, concepts, practices, and procedures for effective technology business services. Develop and maintain relationships with external IT vendors and service providers.


8 or more years of experience in technology or business and industry. 4 or more years leading and managing complex, enterprise-wide technology implementation projects. Bachelorâs Degree in Information Science, Business Management or a related field required. Solid understanding of current and emerging infrastructure & operations technologies and practices, and how other enterprises are employing them. Demonstrated ability to deliver technology solutions that are aligned to business needs. Proven analytical and problem-solving skills, oral and written communication skills, and ability to direct simultaneously multiple priorities.  Strong understanding of software development lifecycle and principles of application and data architecture.  Experience in a global, multicultural environment with multiple stakeholders and priorities. Proven ability to effectively manage people.  Experience evaluating, selecting, and managing external vendors. Able to work collaboratively across the entire organization with a focus on global inclusivity.  Experience in a non-profit setting. 

Behavioral Competencies:

Develop & Manage Self & Others: Takes ownership of individual growth in order to achieve full potential; recognizes the value of team members and helps them develop their full potential while also achieving set objectives.  Collaboration (People First): Works intra- and/or cross-departmentally to support the goals and overarching strategies of the Center and its strategic plan. Feedback (Improve & Innovate): Actively engaged in feedback cycles: Gives and requests feedback to and from peers, supervisors and direct reports about work products, behaviors, values, style, and approaches with a view on how this impacts self, other individuals, and teams. Accountability: Follow-through on each commitment made to individual contributors, teams and partners and proactively informs others of any delays that occur along the way.

Work Competencies:

Project Management: Works effectively on project teams in order to achieve long-term project goal and objectives. Problem Solve & Make Decisions: Identifies, analyzes and resolves existing and anticipated problems, using common sense to make timely decisions in order to reach the best solutions for the organization. Internal/External Focus: Anticipates internal and external partnerâs needs; assesses requirements and identifies new solutions that align with overall goals and objectives of the organization. Communication & Influence: Communicates with and influences others to gain agreement and commitment to the strategic goals of the organization.


Health: The Center pays up to 95%* of the premium for a comprehensive health insurance plan with no in-network deductible and best-in-class reproductive healthcare coverage, including infertility. The Center also offers Dental and Vision coverage. (* % may differ in various countries) Flexibility: The Center currently operates in a hybrid model, allowing staff to work 3 days in the office and work 2 days from home Well-being: The Center offers resources to help prevent and recover from burnout through different programs that enable mental, physical and community well-being. The Center offers generous leave including paid parental leave, personal days, vacation, and sick leave. We are also closed the last week of December to allow staff to spend time with their loved ones. Growth: You will be working with and learning from some of the top legal and operational minds, all passionate about the mission of advancing reproductive rights around the world. You will also be eligible for a stipend to use towards professional growth. Global: You will get a front-row seat to update on the fight for reproductive rights in the global space. You will also have access to Employee Resource Groups to connect to colleagues that share similar interests/backgrounds/views. Investment: After the first year of employment, the Center will contribute 7.5%* of your annual salary to a 401(k) (* only applicable in US and Kenya) 

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