General Manager

Job Summary: Our client is seeking a visionary General Manager to provide overall strategic, operational, and commercial leadership across its transport, logistics, and e-commerce platforms. The role is responsible for driving growth and expansion, embedding a customer-centric culture, overseeing financial performance and budgets, building high-performing teams, and ensuring operational excellence across transport networks and digital platforms. The General Manager will work closely with the Board and MD to develop and execute strategic plans, leverage technology for innovation, strengthen B2B and B2C partnerships, and position the organization for sustainable growth in a fast-paced, competitive market.

RESPONSIBILITIES
Strategic oversight
1. Envision and improve on the boards strategy with a view to successfully implementing it on the ground by establishing a 3 Year Strategic Plan.
2. Drive and embed a customer-centric culture for our client, in all functions of service delivery
3. Lay strategy on the new growth & expansion paths to be taken by the company while cascading the same to staff by drafting and having MD/Board sign off Annual Business Plans starting with 2026 Annual Business Plan.
4. Embrace new technologies as bedrock in driving innovation, creativity and efficiency within our client App, while keeping ahead of other players competing in the market.
5. Passionately exploring new business opportunities, negotiating and closing new B-2-B transport & logistics contracts; overseeing the integration of new contracts within the company
6. Inform the marketing & publicity strategy especially on social media and other innovative spaces

Finance & Budgeting
1. Oversee and sign off an Annual Operational Budget starting 2026.
2. Execute and monitor the Annual Operational Budget ensuring resource allocation for and including operations, staffing, investments and business expansion accord
3. Recipient of financial reporting for planning, tax reporting
4. Develop and maintain appropriate tools and processes to report relevant operational and financial metrics for critical decision making
5. Put in place matrices to review Business performance on a weekly, monthly and quarterly basis

Build & Manage Teams
6. Build and manage motivated functional teams to deliver KPIs within appropriate organizational structure and aligned to the company vision and mission
7. Give direction in fine-tuning of Job Descriptions to align with HR policies and labor laws to ensure alignment of people and work so that the organization objectives are achieved
8. Development, implementation and evaluation of operational procedures and work processes and work flow charts
9. Providing an oversight role in establishing the correct safety and health direction for the company oversee internal control for safety and health to ensure OSHA compliance

Transport & Logistics Planning Oversight
1. Oversee various Transport and logistics contracts, to ensure on-time and in-full delivery within Service Level Agreements.
2. Ensure growth of truck numbers on portal covering various geographical regions
3. Oversee resources allocation and logistics coordination for central planning, allocation of Track & Trace activities through our client Transport Network for all distribution needs
4. Drive sub-contractor/transporter recruitment and development, by designing appropriate on boarding, training and business support processes related to delivery of performance. Ensure the partnerships gain mutually with growth both incomes and resources
5. Build trust relationships and partnerships with key partners and stakeholders with an aim of creating valuable linkages and efficiencies for service providers and customers
6. Spearhead Driver acculturization, behavior change and proper training aimed at aligning them to deliver “The Qxperience”

Software Management – Our Client APP Platforms
1. Software development – Provide strategic oversight of software development to ensure our client e-commerce platforms remains robust, scalable, and competitive, including building and sustaining high-performing engineering teams and technology-oriented talent pipelines.
2. Continuously monitor market trends, competitor activity, and technological advancements, translating insights from the broader digital and e-commerce landscape into strategies that keep our client platform ahead of industry shifts.
3. Client portal- Set strategic direction for Client Portal to deliver a seamless, secure, and value-driven customer experience that supports core e-commerce functions and strengthens customer engagement and retention.
4. Transporters portal- Oversee the strategic development of the Transporters Portal to ensure efficient integration with the core platform, enabling reliable service delivery, performance visibility, and strong partner collaboration across the e-commerce ecosystem.
5. Ensure the availability of secure, resilient, and scalable data storage, backup, and system infrastructure to protect business operations, customer data, and platform continuity.

Qualifications & Experience
• Bachelor’s degree in business administration, Logistics, Supply Chain, Transport Management, or a related field.
• Master’s degree (MBA or equivalent) is an added advantage.
• Minimum of 10–15 years’ experience in logistics, transport, supply chain, or a related industry, with at least 5 years in a senior leadership role.
• Proven experience managing e-commerce operations across B2B and B2C environments.
• Strong commercial acumen with demonstrable P&L ownership and financial management capability.
• Ability to engage and manage diverse client portfolios, including enterprise, B2B, B2C, and e-commerce customers.

Key Competencies & Skills
• Strategic thinking and execution
• Strong leadership and people management skills
• Financial and commercial acumen
• Operational excellence mindset
• Customer-centric and results-driven approach
• High integrity and ownership mentality
• Ability to thrive in a fast-paced, high-growth environment