HUMAN RESOURCE

ServiceHub is a facility management company specialising in cleaning and landscaping solutions that provides quality, affordable and tailor-made solutions to our clients. We currently offer the following services:

• Post-Construction Cleaning

• Waste Management

• Events Cleaning

• Office and Workplace Cleaning

• Fumigation and Disinfection

• Industrial Cleaning

• Gardening and Landscaping

• Residential Cleaning

• Laundry

Key Responsibilities

Recruitment & Staffing

· Coordinate end-to-end recruitment: advertising roles, shortlisting, interviewing, and onboarding.

· Develop job descriptions and specifications in consultation with department heads.

· Ensure through the operations, project manager and supervisors for proper deployment of cleaners, team leaders, and technicians to client sites.

· Maintain an updated employee database (contracts, IDs, medical records, training).

Employee Relations & Welfare

· Handle employee grievances, disciplinary actions, and conflict resolution fairly.

· Foster positive employee relations to enhance retention and motivation.

· Oversee employee welfare programs including medical cover, uniforms, and safety equipment.

· Ensure clear communication of company policies and procedures to all staff.

Performance Management

· Implement performance appraisal systems for stewards, team leaders, and supervisors.

· Track attendance, punctuality, and staff productivity in coordination with the administrator.

· Track attendance, punctuality, and staff productivity of the back office.

· Recommend promotions, training, or disciplinary measures based on performance in coordination with the line manager.

Training & Development

· Organize induction programs for new hires.

· Develop training schedules on cleaning techniques, customer service, health & safety, and compliance.

· Identify staff training needs and arrange refresher courses.

· Develop a HR manual and a code of conduct.

Compliance & Records

· Ensure compliance with Kenyan labor laws (Employment Act, OSHA, NSSF, NHIF, WIBA).

· Keep accurate HR records (contracts, leave schedules, disciplinary files).

· Ensure staff contracts and renewals are up to date.

· Draft, review, and file official correspondence, memos, and reports.

· Support management with scheduling meetings, preparing minutes, and documentation.

· Prepare HR reports for management and regulatory audits.

Payroll & Benefits Administration

· Coordinate with Finance to process payroll accurately and on time.

· Verify claims, leave days, and statutory deductions.

· Administer employee benefits such as insurance, leave, and allowances.

Health, Safety & Workplace Standards

· Ensure employees adhere to health and safety requirements.

· Support site supervisors in enforcing company policies.

Human Resources Officer – Job Requirements

Education & Qualifications:

· Minimum Education:

o A Bachelor's degree in Human Resource Management, Business Administration, or a related field.

· Professional Certifications:

o Certification in Human Resource Management (CHRM), or HR-related professional qualifications such as:

§ HR Practitioner Certification (IPM) from the Institute of Human Resource Management (IHRM) Kenya.

§ CIPD (Chartered Institute of Personnel and Development) or equivalent international HR certification is a plus.

· Good Conduct:

o A valid Certificate of Good Conduct from the Directorate of Criminal Investigations (DCI), Kenya.

o References from previous employers and/or professional associations.

Experience:

· Minimum of 3-5 years of experience in HR roles, preferably in a similar industry.

o At least 3 years of hands-on experience in recruitment, employee relations, performance management, payroll administration, and HR compliance.

o Demonstrated experience in dealing with labour law compliance and handling employee disputes in line with the Kenya Employment Act and other applicable labour regulations.

· Experience with HRIS (Human Resource Information Systems) is highly desirable.

Key Skills & Competencies:

· Labour Law Knowledge:

o Strong understanding of Kenya's labour laws, including the Employment Act 2007, Industrial Court rulings, and any applicable policies affecting the workforce.

· Employee Relations:

o Experience in managing employee grievances, conflict resolution, and fostering a positive work environment.

· Performance Management:

o Ability to design and implement performance appraisal systems and drive talent development initiatives.

· Communication:

o Excellent interpersonal, negotiation, and communication skills. Ability to maintain professional relationships at all organizational levels.

· Confidentiality and Integrity:

o Ability to handle sensitive HR-related information with a high degree of confidentiality and integrity.

· IT Proficiency:

o Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), and knowledge of HR software/HRIS systems.

Work Conditions & Expectations:

· Salary:

o Gross monthly salary: KES 65,000, negotiable depending on qualifications and experience.

· Working Hours:

o Monday to Friday: 8:00 AM – 5:00 PM (with the possibility of extended hours depending on business needs).

· Flexibility:

o Willingness to work beyond standard office hours or on weekends if required to meet business objectives or deadlines.

· Location:

o The position will be based at our head office in Nairobi, Mombasa road, Kenya.