Job Description At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Key areas of Responsibility Customizing systems deployed for each subsidiary to suit their needs for claimflux and Complaints management systemImplementing change requests for the different businessesOffer general support to IT administrators across the subsidiaries e.g. system troubleshooting, vendor management.Execute action plans from the head of implementation, infrastructure, and security to the subsidiaries to meet the organization’s strategic goals.Engage with IT teams across subsidiaries to determine user system requirements.Plan and train users on new systems as well as maintaining these systemsManage and monitor backups of all call center systemsProvide monthly reports on application/system usage across the subsidiaries to the head of implementation, Infrastructure, and security REQUIREMENTSKNOWLEDGE, SKILLS AND EXPERIENCE: BSc. Computer Science or any related fieldMinimum 2 years working experience WORKING RELATIONSHIPS: InternalIT ManagersDevelopers teamUsers and staffIT/System AdministratorsProject managerExternalThird party vendors COMPETENCIES: Project and product managementGood requirements translationKnowledge of software and system design technologiesBehavioralCommunication skillsNegotiation skillsGood conduct and high integrityProblem-solvingCreative thinkerInterpersonal skillsPatienceEmotional intelligence
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