Operational Trainer at Cigna

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40, employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International Organisations. This unit is specialised in servicing customers in remote areas as well as central hubs with five service centres in each time zone (Miami, Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent. When you work at Cigna, you can count on a different kind of career. >> Why join us? Healthy careers Cigna gives you the opportunity to grow and develop professionally and personally. Because we know our success begins with yours. Healthy returns We offer you monetary and non-monetary rewards. Our compensation is differentiated among employees based on responsibilities and performance. Healthy culture We stand for a work environment that includes the beliefs, values, norms, and management style of our company. Communication is key to our culture. Healthy life We show commitment to our employees’ health, well-being and security, with a strong focus on wellness.Main duties/Responsibilities:Delivery & Facilitation- 80%: Deliver priority inductions, upskill training, and project related training classes.Deliver soft skill programs and learning impacts from projects as defined by the Learning and Development Manager.Ensure product and technical skills training are results oriented and customer-centric in both design and delivery. Ensure that it adequately meets the needs of enabling operational staff to quickly become effective in their roles.Assess all new recruits, liaising with management over the transition of trainees into operational teams.Work closely with HR to appropriately manage all trainees not performing to required standards. Instructional Design & Performance Consulting- 20%: Partner with operations to assess training needs and implement appropriate solutions.Maintain operations induction curriculum.Update training materials based on policy and procedural changes.Perform ongoing validation of learning objectives and performance based assessments within programs.Assist colleagues within the team on training project design. Scope and Dimensions Reporting directly to the EMEA Senior Learning Supervisor.No direct line management responsibilities.EMEA Learning and Development Team YOUR PROFILE:Experience and knowledges required:Languages: English: C1 level written and spoken. Knowledges: In-depth knowledge of healthcare processing claims systems and call handling systems.Ability to impart knowledge and develop skills to others.Experience of training design, delivery and evaluation preferable.Excellent presentation skills with ability to present information in a confident, creative and interactive manner.Ability to provide constructive feedback; work patiently and effectively with trainees of different experience levels, learning styles and cultural diversity.Ability to research, develop and implement new training and development programs.Ability to work independently and make effective decisions; coordinate multiple tasks and work effectively as a team member. Preferred experience/education/professional qualifications: Previous training experience or certifictaionCoaching experience or certification