Operations Manager

Location: Nairobi

Employment Type: Full Time

Job Level: Senior level

Minimum Qualification:  Bachelors

Job Description

We are a fast-growing company with a very professional working environment, we are in the health, beauty & wellness industry. Our core business is to offer quality products to our clients who are on their journey to their various destinations. We have a hospitable team that does interact and sell various dietary supplements to our clients, they go an extra mile to package; give customer satisfaction. We are located in Nairobi. We are looking for an intelligent and strong candidate in his or her body, mind, and character to deploy him or her as an Operations manager with a very competitive package as compensation. Salary ranges from Ksh.100,000 to Ksh.120,000. The following is the Job description for the Operations manager. Should you be meeting the criteria: - please send your updated CV and cover letter with your email subject being the position: Please note that we do not ask for money for the recruitment process. We are an equal opportunity employer as provided for in our company policy and the Constitution of Kenya 2010. We endeavor to review all the CVS sent to us and give timely feedback to all applicants. However, we receive high volumes of CVs that make it hard to match the ideal feedback to all our clients. Please note that if you do not hear from us in the next two weeks after your application consider it unsuccessful.  

The Operations Manager will be responsible for the effective and efficient operational management of a diverse holding company with business units in packaging, pharmaceuticals, real estate, and health and wellness. The Operations Manager will oversee all departments across these units, ensuring that the company meets its strategic goals while maintaining operational excellence. The Operations Manager will be responsible in making high-level decisions that impact the entire organization, and will be instrumental in driving the company's growth, profitability, and sustainability.

Primary Responsibilities:

Strategic Leadership:

• Collaborate with the Director of Operations and Board of Directors to develop and implement the company’s strategic vision.
• Lead the formulation of business strategies that align with the company’s goals across all business units.
• Act as a key advisor to the Director of Operations and provide guidance on all operational matters.

Operational Management:

• Oversee daily operations of the holding company, including all business units: wrapping and packaging, pharmaceuticals, real estate, and health and wellness.
• Ensure that all operational processes are streamlined and optimized for efficiency and productivity.
• Develop and implement standard operating procedures (SOPs) across all departments to maintain consistency and high-quality performance.
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Financial Oversight:

• Work closely with the Chief Accountant and Internal Auditor to manage budgets, forecasts, and financial performance of the company and its business units.
• Ensure financial targets are met or exceeded, including revenue growth, profitability, and cost management.
• Approve major investments and expenditures in line with the company’s financial strategy.

Cross-Departmental Coordination:

• Foster a collaborative environment among all departments within the company and its business units.
• Ensure effective communication and collaboration between departments such as operations, finance, marketing, sales, IT, procurement, and human resources.
• Lead cross-functional teams to drive key initiatives and projects.

Process Optimization and Continuous Improvement:

• Identify opportunities for process improvements and implement changes to enhance operational efficiency.
• Develop and monitor key performance indicators (KPIs) to ensure continuous improvement across all business units.
• Drive innovation and the adoption of best practices in operations including development of key policies and structures.

Risk Management:

• Identify and mitigate operational risks that could impact the company’s performance.
• Ensure compliance with all legal, regulatory, and industry standards across all business units.
• Develop and implement risk management strategies to safeguard company assets.

Performance Management:

• Establish performance goals for all departments and business units, aligned with the company’s strategic objectives including KPIs and BSC.
• Regularly review and assess departmental and business unit performance, making adjustments as necessary.
• Lead performance management initiatives to ensure that all teams are meeting or exceeding their objectives.

People Management and Development:

• Lead and mentor senior management teams across all business units.
• Foster a culture of accountability, collaboration, and continuous learning.
• Work with the HR department to develop talent management strategies, including succession planning, training, and development programs.

Project Management:

• Oversee the planning, execution, and completion of major projects across all business units.
• Ensure that projects are delivered on time, within scope, and on budget.
• Resolve any operational issues that arise during project execution.

Stakeholder Management:

• Act as a primary point of contact for key stakeholders, including investors, partners, regulatory bodies, and clients.
• Ensure effective communication and relationship management with all stakeholders.
• Represent the company at industry events, conferences, and in public relations efforts.

Business Development and Growth:

• Identify and pursue new business opportunities to drive growth across all business units.
• Evaluate and recommend potential mergers, acquisitions, partnerships, and other business ventures.
• Develop strategies to expand the company’s market presence and increase its competitive advantage.

Corporate Governance and Compliance:

• Ensure that all business units adhere to corporate governance standards and regulatory requirements.
• Work with legal counsel to manage legal and compliance matters.
• Ensure that all board decisions are implemented effectively across the organization.

Required Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field. An MBA or equivalent advanced degree is preferred.
• Minimum of 10 years of experience in senior management roles, preferably within a retail company, manufacturing company or holding company or a diverse business environment.
• Proven track record of successful leadership and management of cross-functional teams in a complex, multi-business environment.
• Strong financial management skills with experience in budgeting, financial analysis, and reporting.
• Experience in overseeing large-scale projects from initiation to completion.

Skills and Abilities:

• Strong strategic thinking and problem-solving skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to make high-level decisions in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines.

Key Competencies:

• Leadership and team development
• Strategic and operational planning
• Financial and budget management
• Risk management and compliance
• Process optimization and efficiency
• Stakeholder and relationship management

Performance Metrics:

• Attached as KPIs.

Reporting Lines:

• Direct Reports: Senior Management Teams of each Business Unit
• Reports To: Director of Operations and Board of Directors

Review and Revision Cycle:

Performance Review: 

• Quarterly performance reviews with the Director of Operations.

Job Description Review: 

• Annually, or as needed, to align with the company's evolving needs and strategic direction.

Additional Responsibilities:

• Any other duties as assigned by the Director of Operations or Board of Directors to support the company’s objectives.