RECEPTIONIST/SOCIAL MEDIA MARKETER (SALON)

JOB TITLE: RECEPTIONIST/SOCIAL MEDIA MARKETER (SALON)

NATURE OF JOB: FULL TIME

INDUSTRY: SALON

SALARY: KSHS.17,000

JOB LOCATION: NAIROBI-CBD

DUTIES AND RESPONSIBILITIES

Reception Duties:

• Welcome clients warmly and professionally upon arrival.
• Manage bookings and appointment schedules (in-person, phone, WhatsApp).
• Handle incoming calls, messages, and client inquiries.
• Maintain a clean, organized, and inviting reception area.
• Process payments and issue receipts.
• Maintain client records and provide excellent customer service. 

Social Media Marketing:

• Plan, create, and post engaging content (images, videos, captions) across all social
• media platforms (Instagram, Facebook, TikTok, etc.).
• Grow online presence and engagement through consistent and creative posting.
• Promote services, offers, and events to attract new and repeat customers.
• Monitor trends and adjust content strategies accordingly.
• Respond to online inquiries and messages in a timely manner.
• Take quality photos/videos of work done by stylists for online use.
• Collaborate with the team to brainstorm marketing campaigns.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• At least 1 year of relevant experience in a similar role (receptionist or digital marketing)
• Basic knowledge of beauty and wellness services is a plus
• Strong communication and interpersonal skills
• Good eye for design and social media trends
• Ability to use social media tools/apps (Canva, Instagram, TikTok, Facebook)
• Organized, responsible, and able to multitask effectively
  
• Customer-oriented with a friendly and professional demeanor