Workshop Supervisor

Department: Operations / Workshop

Reports To: Operations Manager / Fleet Manager

Job Purpose:

The Workshop Supervisor will oversee the daily operations of the workshop, ensuring timely and cost-effective maintenance and repair of the vehicle fleet. This role involves managing a team of mechanics, maintaining safety and quality standards, and coordinating internal and external repairs across the country to minimize vehicle downtime and ensure customer satisfaction.- Supervise and coordinate all workshop activities, including routine maintenance, diagnostics, repairs, inspections, and servicing of company vehicles.

Key Responsibilities:

- Assign tasks to mechanics and technicians based on priority, skill, and availability.

- Ensure all maintenance work is completed efficiently, safely, and to a high standard.

- Maintain accurate records of all repairs, service history, parts usage, and job cards.

- Monitor vehicle service schedules and plan preventive maintenance to reduce breakdowns and extend fleet life.

- Coordinate external repairs through approved suppliers and garages across Kenya, ensuring timely turnarounds and quality work.

- Liaise with external suppliers and service providers for parts, repairs, and specialized services not handled in-house.

- Work closely with the Fleet, Reservations, and Leasing departments to prioritize urgent vehicle requirements.

- Conduct quality checks and road tests before releasing vehicles for use.

- Manage inventory of spare parts and tools; liaise with suppliers for timely procurement and cost control.

- Enforce health, safety, and environmental regulations in the workshop.

- Train, mentor, and evaluate workshop staff to maintain high performance and technical competence.

- Investigate recurring issues, assess root causes, and recommend improvements.

- Provide weekly and monthly reports on workshop performance, vehicle availability, and repair costs.

Qualifications and Experience:

- Diploma or Certificate in Automotive Engineering, Mechanical Engineering, or a related field.

- Minimum 5 years of hands-on experience in vehicle maintenance and repairs, with at least 2 years in a supervisory role.

- Solid knowledge of automotive systems and diagnostic tools.

- Proven experience managing teams and coordinating external repair work.

- Computer literate (Microsoft Office, fleet management systems preferred).

- Valid driving license.

Key Competencies:

- Strong leadership and team management skills.

- Excellent problem-solving and decision-making abilities.

- Attention to detail and high standards of workmanship.

- Good communication and interpersonal skills.

- Ability to work under pressure and meet deadlines.

- Strong organizational and time management abilities.

- Negotiation and vendor management skills.