Facilities Contract Specialist – Support Services
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Job summary
To manage TKL’s Facilities Department’ support services providers both soft services and hard services including cleaning, catering, office reception, hospitality and travel consultants so as to maintain a pleasant working environment, mutually beneficial relationships with occupiers and stakeholders and manage and control personnel under your supervision. To contribute towards the development and training of staff within the department/company.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
2 years
Language Requirement:
English, Swahili
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nairobi, Kenya
Job descriptions & requirements
Reporting to:
Head of Facilities
Business Unit
Real Estate & Facilities
Who We Are
Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast Fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.
Key Responsibilities:
- Manage and monitor outsourced facilities service contracts to ensure services are delivered in accordance with agreed Service Level Agreements, KPIs, budgets, timelines, and quality standards.
- Oversee the performance of facilities support service providers, including cleaning, catering, reception, hospitality, travel management, and other hard and soft services, ensuring consistent service excellence.
- Collaborate with the Procurement Department in vendor sourcing, evaluation, contract negotiations, and renewals to achieve cost-effective procurement and optimal value for the organization.
- Develop and maintain effective relationships with internal stakeholders, ensuring timely communication of planned works, service interruptions, and operational issues to minimize business disruption.
- Monitoring of Service Call Logging system - logging, follow-up, reports, trends, query resolution and closing tickets as per set KPI’s.
- Conduct regular service reviews with contractors and vendors to assess performance, address service gaps, and drive continuous improvement initiatives.
- Ensure all service providers comply with contractual obligations, company policies, statutory requirements, and industry best practices, taking appropriate action where performance falls below expectations.
- Monitor contractor compliance with health, safety, environmental, and quality standards, ensuring all works are executed in accordance with applicable legislation and company procedures.
- Maintain accurate contract documentation, vendor records, performance evaluations, and audit-ready reports to support governance and compliance requirements.
Academic background & Professional Knowledge:
- Degree in Real Estate, Business Management, Facilities Management or a related field.
- 2 Years in similar role
- Knowledge: Contract management; elementary financial management;
- In-depth knowledge of office management;
- Basic knowledge of relevant Statutory requirements especially OHS and Contractual Agreements; general business acumen.
Here Are The Skills We Are Looking For:
- General Administrative skills;
- Computer literacy (MS Office, particularly Outlook and Word);
- Ability to Multi-task, Interpersonal skills, People Management;
- Analytical, Budgeting and Financial skills and Presentation
How to Apply:
Applications should be sent by providing an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Please note, only shortlisted candidates will be contacted.
Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.
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