HR Manager

HR Manager – Nairobi, Kenya

Our client, a leading Customer Service Partner (BPO) in Africa, is seeking to hire a HR Manager to be based in Nairobi. The successful candidate will be tasked with Overseeing implementation of HR policies, Recruitment, timely and accurate processing of payroll, corporate social responsibility and employee engagement. Ideal candidate Must bachelor’s degree in human resource master’s is highly preferred, at least 5 years’ experience working as a HR Manager in a BPO, Customer Experience company or hospitality sectors. The desired candidate must also be willing to get clearance of both good conduct and Ethics and Anti-Corruption and available 24-7 due to the nature of the job.

Key Requirements

• Oversee implementation of HR policies and compliance at the call center branch.

• Drives recruitment and selection in line with the Company’s hiring policy and timely and accurate processing of payroll.

• Oversee employee’s personal information record keeping in compliance with the company policy.

• Tracks monthly Employee Engagement activities, solicits feedback from employees and implements recommendations based on budget. g. Prepare monthly HRM reports, and any other HR reports as required by the management.

• Ensures bi-annual Employee Satisfaction Surveys and action planning is conducted and timely coordination of monthly employee engagement activities at location. 

• Champions Corporate Social Responsibility, Diversity and Inclusion initiatives at location level. 

• Actively promotes Learning and Development and talent management initiatives. 

• Oversees and coordinates the timely administration of performance management at the location. 

Qualifications

• Relevant bachelor’s degree in human resource master’s is highly preferred.

• Must have at least 5 years’ Experience working as a HR Manager in a BPO, Customer Experience company or hospitality sectors.

• Must have Membership of the Institute of Human Resource Management.

• Must be willing to get clearance of both good conduct and Ethics and Anti-Corruption.

• Must be willing to work 6 days a week half day on Saturday and available on call 24/7 due to the nature of the job.

• Exceptional understanding of labour laws.

Monthly gross salary: Kes 170,000/=

Position level: Mid-Level

Location: Nairobi, Kenya

Deadline: 15th June 2023

Applications: https://bit.ly/43judOw 

We endeavor to contact all of our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***