Human Resource Officer

1. Recruitment and Staffing

· Coordinate and lead the recruitment process from job postings to onboarding.

· Work with department heads to identify staffing needs and workforce planning.

· Maintain a strong talent pipeline to support restaurant operations.

2. Employee Relations & Welfare

· Foster a positive and inclusive work environment aligned with our brand values.

· Handle employee grievances, disciplinary procedures, and conflict resolution fairly and professionally.

· Promote employee wellness, engagement, and retention strategies.

3. HR Policies & Compliance

· Develop, implement, and update HR policies and procedures in compliance with Kenyan labor laws and restaurant industry standards.

· Ensure all staff contracts, documentation, and records are accurate and up to date.

· Serve as the point of contact for all HR audits and legal matters.

4. Performance Management

· Implement performance appraisal systems and track individual development plans.

· Guide supervisors and managers on performance improvement strategies.

· Support continuous feedback, recognition, and reward initiatives.

5. Training & Development

· Identify training needs and organize staff development programs to enhance skills and service delivery.

· Monitor training effectiveness and align it with business objectives.

6. Payroll & HR Administration

· Collaborate with the accounts team to ensure timely and accurate payroll processing.

· Manage employee records, attendance, leave tracking, and benefits administration.

QUALIFICATIONS & REQUIREMENTS

· Age: 30 – 40 years

· Education: Diploma in Human Resource Management from a recognized institution

· Certification: Must be a Certified Human Resource Professional (CHRP) and a registered member of the Institute of Human Resource Management (IHRM – Kenya)

· Minimum of 2 years’ experience in a similar HR role, preferably in the hospitality or service industry

· In-depth knowledge of Kenyan employment law, HR best practices, and HR systems

· Strong interpersonal and communication skills with the ability to interact at all levels

· High level of integrity, confidentiality, and professionalism

· Proficiency in Microsoft Office and HR management software