Human Resources Officer

Workstation: Tatu City, Ruiru

Overall purpose of the job: To manage and implement various HR functions including handling recruitment, induction, employee relations, employment separations, performance management, training, compliance, health, and safety. The role holder will support the HR Manager to have smooth operation of HR processes and contribute to creating a positive work environment.

Main duties and responsibilities:

Recruitment, Onboarding and Offboarding:

• Coordinate the end-to-end recruitment process including job postings, screening resumes, conducting interviews, and making job offers.
• Facilitate the onboarding process for new employees, including orientation sessions, paperwork, and ensuring a smooth integration into the company.
• Handle process of evaluation and renewal of monthly short-term contracts.
• Conduct exit interviews and document feedback for insights and decision making.
• Work with employees leaving the organization and their respective line managers to ensure effective and smooth handover process.
• Manage clearance process: Work with payroll office for timely processing and release of final dues. Work with the respective offices to ensure clearance is done and documented. Process and issue requisite clearance documents including certificates of service.

Employee Relations:

• Serve as a point of contact for employees and managers regarding HR-related queries and concerns.
• Address employee relations issues, disciplinary cases, mediate conflicts, and assist in resolving grievances.
• Implement initiatives to enhance employee engagement, morale, and satisfaction.
• Facilitate positive and productive relations between the company and employee representatives.
• Promote a positive workplace culture and foster employee engagement.

Performance Management:

• Assist in the development and implementation of performance management systems.
• Support managers in conducting performance reviews and provide guidance on performance improvement plans.
• Work with internal stakeholders to embed a culture of continuous feedback on employee performance.
• Track and document employee performance and progress.
• Work closely with the HR Manager to identify and develop future leaders, not just at the top but for major roles at all levels by preparing high-potential workers for advancement.

Training and Development:

• Identify training needs and coordinate relevant training programs.
• Organize and facilitate workshops, seminars, and training sessions.
• Change management: Assist in managing organizational change by providing training and development initiatives that support employees in adapting to new processes or technologies.
• Monitor and evaluate the effectiveness of training programs.

Health and Safety:

• Implement safety programs to prevent accidents, injuries, and occupational hazards.
• Ensure adequate provision and usage of PPEs including training on PPE usage to staff.
• Track and implement recommendations from internal and external safety audits.
• Collaborate with line managers to address safety concerns and implement corrective actions.
• Risk assessment: Conduct risk assessments to identify potential hazards and recommend corrective measures. Work with cross-functional teams to implement risk mitigation strategies.
• Implement programs intended to promote employee wellness and work-life integration.

Compliance and Policy Administration:

• Ensure HR practices comply with employment laws and regulations.
• Implement and maintain HR policies and procedures.
• Maintain employee records and ensure data accuracy and confidentiality.

Compensation and Benefits:

• Assist in the administration of employee compensation and benefits programs.
• Implement and track benefits packages, including leave, health insurance, allowances, memberships, etc.
• Leave and absence management: Work with line managers to manage leave and absences. Track and maintain records. Take appropriate action where procedures are violated.
• Reward and recognition programs – Implement people recognition initiatives that are valued across the organization at all levels.
• Payroll administration: Support the processing of payroll, including overtime hours, updating deductions, processing new hires and terminations, and ensuring compliance with relevant policies and regulations.

HR Metrics and Reporting:

• Collect and analyze HR data to generate reports on key HR metrics.
• Provide insights and recommendations based on HR data analysis.
• Support HR initiatives through data-driven decision-making.

Other duties:

• Projects management - Take overall responsibility to monitor and complete deputed projects, including projects assigned to your direct and indirect reports/teams.
• Budget Management - Manage the assigned budget, ensuring cost- effective HR solutions.

Knowledge and skills

• Bachelor’s degree in human resources.
• Master’s degree or professional certification in Human Resources (CHRP) will be an added advantage.
• IHRM membership.
• Proven experience as a HR generalist / HR Officer.
• Strong understanding of HR practices, employment laws, and regulations.
• Proficient in MS Office and HR software.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Attention to detail to ensure high levels of quality.
• Strong decision-making skills and a results-driven approach.
• Confidentiality and discretion: ability to handle sensitive information with confidentiality and professionalism.