OPERATIONS MANAGER

Key Responsibilities

1. Distribution & Logistics Management

Main Task: Oversee the full distribution cycle to ensure timely, accurate, and compliant delivery of alcoholic beverages.

Subtasks:

·       Ensure vehicles are loaded accurately against delivery notes.

·       Track deliveries in real-time and resolve logistical challenges.

·       Ensure secure handling and transportation of alcohol stock.

2. Inventory & Warehouse Control

Main Task: Maintain strict stock accuracy and ensure proper handling of alcoholic beverages.

Subtasks:

·       Supervise receiving, storage, , and dispatch procedures.

·       Conduct daily cycle counts and reconcile discrepancies.

·       Enforce FIFO and safe storage standards for beverages.

·       Monitor stock movements and prevent pilferage or breakages.

·       Maintain updated inventory records in ERP or manual systems.

3. Regulatory & Compliance Management

Main Task: Ensure full compliance with Kenya’s alcohol distribution laws and safety regulations.

Subtasks:

·       Enforce adherence to alcohol handling regulations.

·       Ensure all delivery vehicles operate within legal requirements.

·       Oversee licensing requirements for premises, transport, and distribution.

·       Train staff on responsible alcohol distribution practices.

·       Ensure compliance with KEBS, KRA, County regulations, and safety standards.

4. Sales Support & Customer Order Fulfilment

Main Task: Coordinate with sales and customer service teams to fulfill orders accurately and on time.

Subtasks:

·       Liaise with sales teams to confirm daily orders.

·       Ensure correct stock picking for each customer.

·       Support implementation of promotions and product launches.

·       Monitor order fill rates and delivery performance.

5. Staff Management & Performance Oversight

Main Task: Lead warehouse staff, loaders, and drivers to maintain efficient operations.

Subtasks:

·       Allocate tasks and supervise daily activities.

·       Conduct training on safety, alcohol handling, and customer care.

·       Monitor staff attendance, discipline, and performance.

·       Ensure drivers follow route plans, delivery standards, and safety rules.

·       Manage shift schedules, leave planning, and workload distribution.

6. Risk, Safety & Loss Prevention

Main Task: Maintain a safe environment and protect company stock, assets, and cash from loss.

Subtasks:

·       Implement procedures to prevent stock loss, spillage, and damage.

·       Ensure proper documentation for all dispatches and returns.

·       Investigate delivery variances, shortages, or breakages.

·       Enforce safety procedures in loading, handling, and transport.

·       Ensure drivers and warehouse teams follow PPE and safety rules.

7. Reporting & Data Analytics

Main Task: Prepare accurate operational reports for decision-making.

Subtasks:

·       Prepare daily dispatch, stock movement, and delivery performance reports.

·       Analyse operational data and recommend improvements.

·       Report incidents, customer claims, or compliance breaches.

·       Submit periodic summaries to the General Manager.

Qualifications & Experience

·       Diploma or Degree in Business, Supply Chain, Logistics, or related field.

·       At least 3 years of experience in operations, logistics, or distribution (experience in FMCG or beverages is an added advantage).

·       Knowledge of alcohol distribution regulations preferred.

·       Strong leadership, planning, and supervisory skills.

·       Ability to work under pressure and manage multiple tasks.

·       Proficiency in MS Office and logistics systems.

How to Apply

Interested candidates should send their CV and cover letter to recruitment@nelleon.co.ke  by Friday 5th December 2025. Please indicate the job title in the subject line e.g., APPLICATION FOR THE OPERATIONS MANAGER POSITION