Operations Manager
Human Capital Outsourcing Limited
Management & Business Development
Job Summary
They will have a proven track record of managing sales performance within a microcredit or microfinance environment and the ability to lead and foster a high-performing team and culture.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
𝗥𝗲𝗽𝗼𝗿𝘁𝘀 𝘁𝗼: Head of Operations
𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗧𝘆𝗽𝗲: Full-time
𝗦𝗮𝗹𝗮𝗿𝘆: Kes. 35,000-45,000
𝗦𝘂𝗺𝗺𝗮𝗿𝘆:
Our microcredit/microfinance client is seeking an Operations Manager. The successful candidate will be responsible for overseeing daily branch operations, maintaining a high standard of customer service, and managing all branch staff to ensure optimal productivity. They will have a proven track record of managing sales performance within a microcredit or microfinance environment and the ability to lead and foster a high-performing team and culture.
𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Carrying out opening duties by, heading team briefs and assigning employee their tasks for the day
• Supervising and manage staff at the branch level and ensure their performance targets are met
• Managing office operations such as rent payments, permits, petty cash and any other payment.
• Training and coach new staff so that they understand company products and services
• Overseeing and monitor the performance of staff portfolios
• Analyzing the market and advise on risks and how to mitigate them
• Assessing local market conditions and identify current and prospective opportunities
• Ensuring branch goals and targets are met
• Market the branch within the community to attract business
• Carry out closing duties by reconciling daily collections, disbursements and ensuring they are captured correctly on the system
• Travel across the area for business development.
𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
• Bachelor’s degree in business administration or any other business-related course
• Minimum of 3 years of experience in leadership specifically from a microfinance/ microcredit Industry
• Ability to manage multiple sales team and deliver results.
• Ability to work under pressure
• Strong leadership skills
• Proactive and good listener
• Good performance management skills
• Superior organizational and time management skills
• High Computer skills
• Good track records of delivering sales targets.
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