OPERATIONS MANAGER (REAL ESTATE)

JOB TITLE: OPERATIONS MANAGER (REAL ESTATE)

NATURE OF JOB: FULL TIME

INDUSTRY: REAL ESTATE

SALARY: KSHS. 80,000-100,000

JOB LOCATION: LAVINGTON

DUTIES AND RESPONSIBILITIES

• Plan, coordinate, and supervise daily business operations to ensure efficiency and alignment with company goals.
• Monitor the performance of all departments (sales, marketing, finance, property management) to ensure smooth and coordinated functioning.
• Lead, mentor, and support cross-functional teams to achieve individual and departmental targets.
• Conduct regular performance evaluations, offer training and development plans, and foster a positive work environment.
• Develop and implement short- and long-term operational strategies to enhance company productivity and competitiveness.
• Work closely with the senior management team to translate strategic goals into actionable business plans.
• Monitor operational budgets and ensure efficient resource allocation.
• Work with finance to analyze financial statements, track expenditures, and implement cost-saving measures where necessary.
• Support business growth by identifying new business opportunities, partnerships, and service improvements.
• Build and maintain strong relationships with clients, tenants, service providers, and other key stakeholders to foster loyalty and repeat business.
• Oversee day-to-day management of property portfolios, ensuring timely maintenance, tenant satisfaction, and proper documentation.
• Collaborate with property managers to ensure properties are well-maintained, legally compliant, and financially viable.
• Ensure adherence to legal, regulatory, and company policies across all operational areas.
• Proactively identify operational risks and implement mitigation strategies to protect company interests.
• Prepare regular reports on operational performance, KPIs, team output, and improvement initiatives for senior leadership.
• Analyze data to identify inefficiencies and recommend systems or process improvements for enhanced performance.
• Collaborate with the sales and marketing team to ensure alignment with business goals and support revenue-generation activities.
• Assist in monitoring marketing campaigns, lead management, and conversion rates.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Business Management, Sales and Marketing, Economics, or a related field
• 5 years of proven experience in operations or business management, with at least 2 years in leadership role—preferably within the real estate sector
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Demonstrated problem-solving and decision-making capabilities
• Ability to work under pressure and meet deadlines