Relationship Officer at Stellar Human Resource Solutions
Admin & Office
Must have at least 2 years past experience in collection/ the above role.
- Minimum Qualification:Bachelor
- Experience Level:Entry level
- Experience Length:2 years
Roles and responsibilities:
- Processing of loans for new and existing clients.
- Due diligence including background checks, checking authenticity of collaterals, search, IDs, Work place, premise/business visits, Logbooks, Titles, Receipts,
- Previous Lenders, CRB, IPRS.
- Provision of Account Statements.
- Maintenance of the income and expenditure file.
- Overall management including entries and records of new and existing clients on a daily basis.
- Conducting market research for development of new products.
- Preparation of daily reports as needed.
- Maintenance of organization database and software for security purposes.
- Coordinate disposal and sale of repossessed cars.
- Coordinate repair of all office vehicles, management and maintenance of the asset (Motor vehicles, Land, Laptops, Titles etc.) register.
- Plan and implement sales.
- Customer retention and development.
- Monitoring of new and existing portfolios.
- Management and monitoring of delinquency.
- Manage sales and marketing resources according to the agreed budget.
- Delivery on customer care services.
- Other tasks/projects as assigned.
- Must have at least 2 years past experience in collection/ the above role.
- Must have Strong communication and presentation skills
- Must have Fine-tuned telephone etiquette Must have excellent negotiation skills
- Must be a quick learner with the ability to prioritize, take ownership and ensure projects and tasks are completed to a high-quality standard proficient in Ms Office skills, Ms Word, PowerPoint and excel highly motivated and proactive team player
- Must have ability to work independently
- Must have product knowledge in collection
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