Sales & Office Support Coordinator – Coffee & Grain Machinery
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Job summary
We are seeking a dynamic Sales & Office Support Coordinator – Coffee Division. The role combines sales support, office coordination, and technical service coordination. The ideal candidate must be flexible, quick to learn, and able to adapt easily to changing processes, as adaptability is essential for success in this role.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - Flexible Hours
Applicant Location:
Kenya
Job descriptions & requirements
Key Responsibilities
- Coordinate service schedules, maintenance visits, and installations for coffee equipment
- Liaise between clients and technicians to ensure timely resolution of technical issues
- Log and track service requests, faults, and maintenance activities
- Prepare and manage service reports and technical documentation
- Monitor spare parts inventory and coordinate procurement when needed
- Follow up on pending technical jobs to ensure completion and client satisfaction
- Assist in onboarding clients on basic equipment use and care where required
- Support field-based sales activities across Kenya, with occasional regional assignments
- Assist in market development and client acquisition initiatives
- Handle customer engagement, inquiries, and relationship follow-up
- Prepare quotations, sales documentation, and support technical sales processes
- Maintain sales pipeline tracking, reporting, and follow-up coordination
- Provide office-based administrative and coordination support to the Coffee Division
- Support exhibitions, product activations, and technical sales coordination where required
Minimum Qualifications
- Diploma or Degree in Business, Marketing, Agriculture, Engineering, or a related field
- At least 1.5 years’ experience in sales, marketing, office support, or technical coordination (preferably in a commercial or equipment-based environment)
- Proficient in Microsoft Excel and Word
- Strong ability in professional email communication and documentation
- Experience in quotations, customer service, or service coordination will be an added advantage
- Strong communication, coordination, and organizational skills
Ideal Candidate Attributes
- Thrives in dynamic environments and adapts quickly to changing priorities
- Comfortable working in both structured and evolving workflows
- Self-driven, accountable, and strong in follow-through
- Strong coordination and problem-solving abilities
- Willing to travel locally and regionally as required
- Team-oriented, with ability to work independently when needed
- Detail-oriented, especially in documentation and service tracking
Availability
- IMMEDIATE (strictly)
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