Security Administration Supervisor

Key responsibilities include:

• Daily Operations Planning: Coordinate and oversee daily security operational activities to ensure adequate coverage and smooth execution of departmental requirements.

• Work Scheduling and Allocation: Prepare daily, weekly, and monthly duty rosters, schedules, and work allocations, ensuring appropriate deployment of security personnel according to operational needs/departmental requirements in liaison with Security Manager.
• Leave Planning and Allocation: Assist the Security Manager in staff leave schedules, ensuring proper planning, approval coordination, and allocation of personnel to maintain adequate operational coverage at all times.
• Manpower Planning: Monitor staffing levels, attendance, absences, shift requirements, and manpower availability, identifying and addressing potential staffing gaps.
• Supervision of Operation Supervisors: Coordinate, guide, and monitor the activities of Operations Supervisors, ensuring that assigned responsibilities by the Security Manager are properly executed and departmental procedures are followed.
• Operational Coordination: Serve as an administrative link between management, Operations Supervisors, security officers, HR department and other relevant departments to ensure effective communication and coordination.
• Attendance and Duty Monitoring: Monitor daily attendance, shift changes, overtime, absenteeism, and other workforce-related matters and maintain accurate administrative records.
• Staff Deployment: Assist the Security Manager in coordinating the allocation and redeployment of security personnel based on operational priorities, manpower requirements, emergencies, and changes in business needs.
• Administrative Records: Maintain accurate records relating to duty rosters, leave, attendance, manpower deployment, incidents, staff movements, and other departmental administrative matters.
• Reporting: Prepare and submit to the Security Manager monthly operational and administrative reports, including staffing, attendance, leave, deployment, and other performance-related reports.
• Policy and Procedure Compliance: Ensure that supervisors and security personnel comply with departmental policies, procedures, instructions, and established security Standing Orders (Sos) and Standard Operational Procedures (SOPs).
• Staff Communication: Communicate operational instructions, schedule changes, departmental notices, and management directives to supervisors and relevant security personnel.
• Issue Resolution: Assist Security Manager in resolving staffing, scheduling, attendance, and other day-to-day operational or administrative issues, escalating significant matters to management when necessary.
• Performance Monitoring: Support the monitoring of supervisors’ and security personnel’s performance, discipline, attendance, and compliance with assigned duties.
• Training and Briefings: Coordinate and support staff briefings, inductions, training schedules, and communication of operational requirements.
• Incident and Emergency Support: Assist in coordinating manpower and administrative requirements during security incidents, emergencies, special events, or other unusual operational situations.
• General Departmental Administration: Handle other administrative duties, assignments, documentation, correspondence, and coordination activities that relate to the department.
• Continuous Improvement: Identify opportunities to improve scheduling, manpower utilization, administrative processes, communication, and overall operational efficiency within the security department.

Overall Objective:
To provide effective administrative and operational coordination that ensures the security department has the right personnel, in the right locations, at the right times, while maintaining proper supervision, staffing coverage, accurate records, and compliance with departmental requirements.