SSA IT Applications Officer at Education Development Trust – CfBT

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Education Development Trust transforms lives around the globe by improving schools and school systems. We work with governments or with clusters of schools to effect positive change and our specialist knowledge means we deliver – and design – effective, far-reaching, sustainable education solutions. Job purpose:EDT are looking for a qualified Application Support and Data Analyst to help design, support and manage functional programs and applications used in the SSA region for multiple offices and projects, and to assist operational staff in managing and reporting on their data.Job Objectives: To gain a full understanding of the data collected by EDT services in providing their contractsWork with Global IT to advise EDT staff on the format and media on which to store data, and to assist in structuring data so that it may be best utilisedUsing tools including Microsoft Excel and PowerBi to design reports that inform operational colleagues on the performance of the contracts they manage.Support and configure third-party data collection tools as requiredResponds to all IT support requests within the stipulated timelines and providing 1st and 2nd Line Support for application systems within the regionWork with third-party suppliers and the global IT service to ensure that applications programmes are fully supported, maintained and updated.Achieve and maintain a thorough knowledge of and adherence to established Education Development Trust policies and procedures .Assist Regional IT Officers in providing technical support to colleagues in the regional office, such as building and configuring laptops and resolving printing issuesCover the responsibilities of the other IT Officers as and when requiredPlans for and delivers IT training to SSA EDT staff in collaboration with specific country IT staffWork with the Global Data Security Officer to ensure that data is stored and transferred to EDT data security rules and guidelines. Applications Responsibilities: Develop a deep understanding of the services provided by services in the region and understand how applications and data can fully support their objectivesConfigure software on laptop computers and hand-held devices such as mobile handsets and tablets to enable field staff to collect and report on dataCreate standard Microsoft Excel templates for the collection and reporting of data ensuring that the integrity of data is maintained.Using tools including Microsoft Excel and PowerBi to design reports that inform operational colleagues on the performance of the contracts they manage. Operations Responsibilities: Maintaining policies and proceduresAny other reasonable duty as may be assigned that is consistent with the nature of the job and the safe and effective operation of the organisationProviding support to EDT applications, escalating and managing issues to Global IT and third-party suppliers as required. Scope: Working hours according to the requirements of the location supportedFlexible working will also be required including some out of hours workOccasional travel with equipment may be necessary to other sites within EDTProvision of remote support to international offices as required Person specification:Knowledge BSc/BA in Computer Science or relevant field.Demonstrable Experience of data analytics, including reporting and data visualisationPrince2/ITIL awareness, relevant certifications would be a bonus but not a requirementExperience of working on software implementation projects. Experience Minimum 3 years’ experience in data analytics, reporting, application support and configurationExperience of working in an IT Support capacity in a medium or large organisationHistory of working to service level agreement targets Skills Excellent Communication skills at all levels through all platformsAbility to work individually or as part of a teamAbility to train end-users in application and use of software packagesExcellent customer service and telephone skillsCan think creatively and problem solve.