Visa Liaison Officer

Key Responsibilities

•  Receive, review, and verify all client visa documentation for accuracy and completeness
  
• Advise clients on visa requirements, eligibility, processing timelines, and documentation
  
•  Prepare, compile, and submit visa applications to embassies, consulates, and online portals
  
• Track application status and proactively update clients on progress
  
• Coordinate appointments, biometrics, interviews, and document collection
  
• Maintain embassy and consular relationships for efficient processing
  
•  Identify and mitigate risks that could lead to visa refusal
  
• Maintain accurate records and ensure confidentiality of client data
  
• Handle appeals, reapplications, and complex visa cases
  
•  Provide visa-related training and updates to sales and operations teams
  
• Keep up to date with immigration law changes and embassy policies
  

Requirements

Academic Qualifications and Experience Required

• Diploma or Degree in Tourism, Travel, International Relations, Business, or related field
  
• Minimum 3 years’ experience in visa processing or travel operations
  
• Proven understanding of embassy visa procedures
  
• Experience handling multiple visa categories (tourist, business, transit)
  

Skills and Competencies Required

1. Client Relationship & Service Skills

• Strong customer service orientation with attention to client needs and preferences.
  
• Ability to respond promptly and professionally to client inquiries.
  
• Skills in building rapport with clients and embassies to support long-term relationships.
  
• High confidentiality when handling customer documents and information
  

2. Communication & Interpersonal Skills

• Good verbal and written communication skills.
  
• Ability to work collaboratively with senior consultants, operations, and other teams.
  
• Competence in conveying information clearly and following instructions accurately.
  

3. Organizational & Operational Competencies

• Strong attention to detail and excellent document verification to avoid errors.
  
• Good time management and multitasking skills to handle several client requests simultaneously.
  
• Ability to identify issues early and escalate appropriately.
  

4. Digital & Administrative Skills

• Competency in MS Office (Word, Excel, PowerPoint) for reporting and communication.
  
•  Basic proficiency in CRM systems, email communication, and online research.
  

5. Personal Attributes

•  Professional and client-focused demeanor.
  
•  Proactive mindset and eagerness to take initiative.
  
• Reliability, integrity, and a team-oriented attitude.