Administrative Assistant – Bancassurance at CIC Insurance

PURPOSE:

• To provide coordination and operational support within the department so as to ensure smooth service delivery.

PRIMARY RESPONSIBILITIES:

• Ensuring that Service Level Agreements with the banks are correctly executed and are up to date.
• Preparation of and submission of tender documents.
• Support on risk note analysis and reconciliation for various bank partners.
• Coordinate with the team to ensure monthly service meetings with all bank partners are held and documented.
• Taking minutes of departmental meetings held.
• Working with internal departments to ensure customer instructions are executed and claims settlements are done smoothly to enhance levels of customer satisfaction.
• Ensuring bank officers are constantly updated on claims/refunds process and payment progress for our mutual clients
• Coordinate monthly renewal prelists for all bank partners and sharing them with the banks
• Ensuring top notch customer experience is provided to assigned business partners

Academic and Professional Requirements

Education  

•  Bachelor’s degree in Commerce or in a related field    
• Computer literate in MS Office and other office applications    

Experience Required:

• Relevant experience    1    

Core Competencies

• Customer Focus    
• Business Acumen    
• Driving Innovation    
• Driving Business Performance    
• Negotiation and Influence    
• Effective Communication    

Leadership Competency 

• Planning and organizing    
•  Accountability    
• Quality Decision Making    
• Building Partnerships    
• Continuous Learning    
• Emotional Intelligence    
• Conflict Management