Administrative Assistant – Bancassurance at CIC Insurance

Anonymous Employer

Admin & Office

2 weeks ago

Job Summary

Bachelor’s degree in Commerce or in a related field

  • Minimum Qualification:Bachelor
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements


  • To provide coordination and operational support within the department so as to ensure smooth service delivery.


  • Ensuring that Service Level Agreements with the banks are correctly executed and are up to date.
  • Preparation of and submission of tender documents.
  • Support on risk note analysis and reconciliation for various bank partners.
  • Coordinate with the team to ensure monthly service meetings with all bank partners are held and documented.
  • Taking minutes of departmental meetings held.
  • Working with internal departments to ensure customer instructions are executed and claims settlements are done smoothly to enhance levels of customer satisfaction.
  • Ensuring bank officers are constantly updated on claims/refunds process and payment progress for our mutual clients
  • Coordinate monthly renewal prelists for all bank partners and sharing them with the banks
  • Ensuring top notch customer experience is provided to assigned business partners


Academic and Professional Requirements


  •  Bachelor’s degree in Commerce or in a related field    
  • Computer literate in MS Office and other office applications    

Experience Required:

  • Relevant experience    1    

Core Competencies

  • Customer Focus    
  • Business Acumen    
  • Driving Innovation    
  • Driving Business Performance    
  • Negotiation and Influence    
  • Effective Communication    


Leadership Competency 

  • Planning and organizing    
  •  Accountability    
  • Quality Decision Making    
  • Building Partnerships    
  • Continuous Learning    
  • Emotional Intelligence    
  • Conflict Management

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