APPLICATIONS & SOFTWARE OFFICER

JOB TITLE APPLICATIONS & SOFTWARE OFFICER

NATURE OF JOB FULL TIME

INDUSTRY MANUFACTURING

SALARY KSHS.40,000-70,000

JOB LOCATION MLOLONGO

DUTIES AND RESPONSIBILITIES

Application Management

·       Install, configure, maintain, and administer enterprise applications, ERP systems, and operational software.

·       Monitor application availability, performance, and functionality to minimize disruptions to business and manufacturing operations.

·       Maintain application configurations, documentation, user access, and system records.

Application Support & Troubleshooting

·       Diagnose and resolve application-related incidents and provide timely technical support to users.

·       Investigate recurring application problems and implement appropriate corrective and preventive measures.

·       Escalate complex issues to vendors, developers, or specialized support teams when required.

ERP & Manufacturing Systems

·       Support ERP and operational systems such as SAP, Oracle, or equivalent platforms used across the organization.

·       Work with business and production teams to ensure applications effectively support inventory, procurement, finance, quality, production, and supply chain processes.

·       Identify opportunities to optimize applications and workflows to improve operational efficiency.

Application Integration & Development

·       Collaborate with development and infrastructure teams to customize applications and develop solutions for manufacturing requirements.

·       Support integrations between ERP, operational applications, databases, and other IT or manufacturing systems.

·       Use scripting and database technologies such as Python and SQL to support automation, reporting, troubleshooting, and integration activities.

Updates, Patching & Change Management

·       Plan and implement application upgrades, patches, configuration changes, and system enhancements.

·       Test application changes and integrations before deployment to minimize operational risks.

·       Maintain appropriate change-management procedures and ensure compatibility between integrated systems.

Performance Monitoring & Optimization

·       Monitor application performance and analyze system data to identify bottlenecks and inefficiencies.

·       Implement improvements that enhance application reliability, processing speed, and user experience.

·       Track application performance and generate reports on system usage, availability, and efficiency.

User Support & Training

·       Provide technical guidance and support to users across business and manufacturing functions.

·       Develop user guides and conduct training sessions on application functionality and best practices.

·       Gather user feedback and translate operational requirements into practical application improvements.

Software Security & Compliance

·       Ensure applications are configured and maintained in accordance with IT security and data protection requirements.

·       Monitor software licensing, user access, and compliance with applicable organizational standards.

·       Support security assessments, audits, vulnerability remediation, and application access reviews.

Documentation & Reporting

·       Maintain accurate application documentation, configuration records, procedures, and support knowledge bases.

·       Document application incidents, changes, integrations, and resolutions.

·       Prepare regular reports on application performance, usage, support activities, and improvement initiatives.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Degree in Information Technology, Software Engineering, or a related field.

·       3-5 years of experience in software application management, with a focus on manufacturing environments.

·       Proficiency in managing applications like SAP, Oracle, or similar operational systems.

·       Strong analytical skills for assessing system efficiency and process optimization

·       Experience with scripting languages (e.g., Python, SQL) for automation and integration.

·       Certifications such as Microsoft Certified: Azure Administrator or equivalent.

·       Ability to train users and communicate technical concepts effectively.

·       Knowledge of manufacturing processes to align software solutions with operational needs.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.