Auto Garage Manager

​The Garage Manager will be responsible for the overall success and profitability of the garage, including but not limited to:

​Operations Management:

• ​Oversee daily garage operations, ensuring high standards of quality, efficiency, and safety.
• ​Manage the service schedule, workflow, and allocation of tasks to technicians.
• ​Ensure all repair and maintenance work meets company and industry standards.

​Team Leadership:

• ​Lead, mentor, and motivate a team of technicians, mechanics, and support staff.
• ​Conduct performance evaluations and identify training needs.
• ​Foster a positive, productive, and customer-focused work environment.

​Customer Service & Sales:

• ​Serve as the primary point of contact for complex customer issues or complaints.
• ​Oversee the vehicle check-in and delivery process, ensuring clear communication with customers regarding repair status, cost estimates, and timelines.
• ​Develop strategies to increase service sales and customer retention.

​Inventory & Financial Management:

• ​Manage and control inventory of parts, tools, and supplies, ensuring optimal stock levels.
• ​Monitor and control operating expenses and manage the garage budget to achieve profitability targets.
• ​Prepare regular reports on financial performance, productivity, and customer satisfaction.

​Compliance:

• ​Ensure the garage adheres to all relevant environmental, health, and safety regulations.

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Required Qualifications and Experience

• ​To be considered for this vital role, the candidate must meet the following criteria:
• ​Experience: A minimum of 5 years of proven experience in a management or supervisory role within an active auto repair garage, service center, or dealership.
• ​Technical Knowledge: Strong, hands-on understanding of automotive systems, diagnostics, and repair procedures (both petrol and diesel engines are a plus).
• ​Leadership Skills: Demonstrated ability to lead, manage, and motivate a diverse team of technical professionals.
• ​Business Acumen: Excellent financial management skills, including budgeting, cost control, and sales generation.
• ​Communication: Exceptional verbal and written communication skills for dealing with customers, suppliers, and staff.
• ​Education: A Diploma or Degree in Automotive Engineering, Business Management, or a related field is preferred. Relevant professional certifications will be an advantage.