College Branch Manager - Eldoret

Key Responsibilities

1. Operations & Administration

Ensure efficient daily running of the college branch.

Supervise front office, tutors, and support staff.

Manage timetables, class allocations, faculty schedules, and attendance records.

Ensure compliance with college policies, academic calendars, and SOPs.

2. Student Enrollment & Customer Service

Drive weekly/monthly enrollment targets.

Manage student inquiries and conversions.

Maintain high stands of customer service to parents, guardians, students, and walk-ins.

Monitor student satisfaction and handle concerns professionally.

3. Academic Oversight

Ensure tutors deliver quality training sessions consistently.

Oversee exams, assessments, CATs, practicals, and internship processes.

Monitor class progress, student attendance, and performance analytics.

Coordinate revision weeks, mock exams, transition parties, and final exams.

4. Performance Management

Manage staff performance, punctuality, and conduct.

Provide mentorship and accountability to tutors and support staff.

Conduct monthly performance reviews and reports.

5. Marketing & Business Development

Support digital marketing activities: campus photos, videos, testimonials.

Build community awareness and outreach with hospitals, clinics, schools, and partners.

Track branch growth KPIs.

6. Financial Oversight

Monitor branch expenses, petty cash, and fee collection.

Ensure accurate record-keeping and timely reporting.

7. Compliance & Safety

Uphold training quality standards.

Ensure safe learning facilities, emergency readiness, and hygiene.

Monitor scrubs, vaccinations, internship logbooks, signing sheets, etc.

8. Reporting

Submit weekly and monthly branch reports to Head Office.

Track enrollment numbers, dropouts, attendance, and trainer updates.