Debt Collectors

ABOUT THE COMPANY

FSI Capital is a full service micro finance company that was founded in 2001. Our specialization is solely in the provision of structured financing to individuals and companies alike.

JOB SUMMARY

Job Title: Debt Collector (Collections Officer)Department: Credit & CollectionsJob SummaryThe Debt Collector is responsible for recovering outstanding debts from customers while maintaining positive client relationships and adhering to regulatory and company guidelines. The role involves contacting clients, negotiating repayment plans, and ensuring timely resolution of delinquent accounts to minimize financial risk for the institution.Key ResponsibilitiesContact customers via phone, email, and written communication to follow up on overdue accounts.Negotiate repayment terms and payment plans in line with company policies.Monitor assigned accounts to identify outstanding debts and prioritize collection efforts.Maintain accurate and up-to-date records of all collection activities in the system.Investigate and resolve discrepancies related to billing or payments.Escalate complex or high-risk accounts to management when necessary.Ensure compliance with legal, regulatory, and ethical standards in debt collection practices.Provide customers with information on consequences of non-payment and available solutions.Collaborate with internal departments (e.g., credit, legal, customer service) to resolve cases.Conduct physical visits for difficult cases.Meet or exceed collection targets and performance KPIs.Qualifications & RequirementsDiploma in Finance, Business Administration, Accounting or any related fieldProven experience in debt collection, credit control, or customer service (preferred).Strong negotiation and communication skills.Good understanding of financial products and credit processes.Ability to handle difficult conversations professionally and ethically.Performance MetricsRecovery rate of outstanding debtsNumber of accounts resolvedAdherence to compliance standardsCustomer satisfaction and dispute resolution timeAchievement of monthly/quarterly collection targets

REQUIRED SKILLS

Customer relations, Payment collection, Accounting, Bookkeeping, Credit auditing, Credit handling

REQUIRED EDUCATION

Diploma, Associate's degree