Senior Social Worker – Protection & Cross-Border Case Management

 KEY RESPONSIBILITIES

1. Social Work Intake, Assessment and Case Planning

● Receive and support the intake of survivors referred to the organisation's shelter and victim

assistance services.

● Conduct comprehensive social work assessments covering individual needs, family and social

circumstances, strengths, vulnerabilities, safety concerns, health and psychosocial needs, legal

and documentation needs, education and livelihood needs, and reintegration considerations.

● Conduct vulnerability and risk assessments and escalate urgent concerns through the

appropriate organisational procedures.

● Develop individualised case management plans in consultation with survivors and regularly

review these as circumstances change.

● Ensure assessments and interventions are age-, gender-, disability- and culturally responsive.

● Conduct assessments and interviews using trauma-informed approaches that minimise distress

and avoid unnecessary repetition of traumatic experiences.

2. Case Management and Survivor Support

● Manage an assigned caseload of trafficking survivors in accordance with the organisation's case

management procedures.

● Provide structured follow-up and monitor progress against individual case plans.

● Support survivors to identify their own recovery, protection and reintegration priorities.

● Identify barriers to recovery and facilitate appropriate responses with the survivor and relevant

service providers.

● Conduct case reviews and participate in multidisciplinary case conferences for complex cases.

● Support appropriate case closure and post-service follow-up where required.

● Promote survivor participation, autonomy and informed decision-making throughout the case

management process.

3. Referrals and Service Coordination

● Assess survivor needs and facilitate timely referrals to appropriate internal and external services,

including:

○ medical and emergency health services;

○ psychosocial and mental health services;

○ legal assistance;

○ child protection services;

○ police and relevant government services;

○ documentation and civil registration services;

○ education and vocational training;

○ livelihood and economic empowerment programmes;

○ family tracing and reunification services; and

○ interpretation and other specialised services.

● Maintain knowledge of relevant service providers and referral pathways.

● Follow up referrals to confirm whether services were accessed and identify any outstanding

needs or barriers.

● Ensure referrals and information sharing are undertaken with appropriate consent and in

accordance with organisational procedures.

4. Shelter-Based Social Work and Safeguarding

● Provide professional social work support to survivors residing in the organisation's shelters.

● Support the Shelter Manager to maintain a safe, dignified, inclusive and supportive environment.

● Orient new residents on shelter procedures, their rights, available services and case management

processes.

● Identify and respond appropriately to emerging social, family, behavioural, protection and

safeguarding concerns.

● Support survivors to develop practical plans for their transition from shelter.

● Identify risks of further exploitation, violence, abuse, neglect, retaliation, re-trafficking or other

harm and support appropriate safety planning.

● Escalate safeguarding and high-risk protection concerns through the organisation's established

mechanisms.

● Maintain professional boundaries and ensure that all interventions uphold confidentiality,

informed consent, dignity and the do-no-harm principle.

5. Cross-Border and Foreign National Case Management

● Provide specialised social work support to foreign national survivors and cases involving cross-

border trafficking.

● Assess family, community, social and protection circumstances relevant to return, repatriation

and reintegration.

● Coordinate, through established organisational mechanisms, with relevant stakeholders,

including:

○ Counter-Trafficking in Persons (CTIP) Secretariat;

○ National Police Service and Directorate of Criminal Investigations;

○ Directorate of Immigration Services;

○ Children's Services and other relevant government actors;

○ IOM and other international organisations;

○ relevant embassies and consular representatives;

○ legal service providers; and

○ organisations providing services in countries of origin or destination.

● Support family tracing and verification where appropriate and assessed to be safe.

● Support the preparation and implementation of appropriate repatriation and reintegration plans.

● Coordinate, where applicable, documentation, interpretation, travel arrangements, reception

services and continuity of care.

● Document relevant risks, decisions, coordination actions and case outcomes.

● Support follow-up with receiving organisations, families or service providers following crossborder movement, where appropriate.

6. Recovery and Reintegration

● Support survivors to develop realistic and sustainable recovery and reintegration goals.

● Facilitate access to education, vocational training, livelihoods and other appropriate

empowerment opportunities.

● Support survivors to strengthen safe family and community support systems.

● Develop transition and reintegration plans jointly with survivors.

● Monitor reintegration progress and identify cases requiring additional support.

● Where appropriate, facilitate linkages with the organisation's survivor-led and survivor

empowerment initiatives.

● Document reintegration outcomes and relevant lessons for programme learning.

G. Case Management System, Documentation and Reporting

● Maintain accurate, complete and timely case records in the organisation's Case Management

System (CMS).

● Record assessments, case plans, referrals, follow-up actions, case reviews, risk assessments and

case closure information.

● Ensure case notes are factual, objective, professional and relevant to the provision of services.

● Document consent and relevant information-sharing decisions.

● Ensure sensitive survivor information is stored and shared securely in accordance with the

organisation's data protection and confidentiality procedures.

● Regularly review assigned case files to ensure records are complete and up to date.

● Prepare regular case management updates for the Shelter Manager.

● Contribute anonymised information to programme and donor reporting and to analysis of

emerging protection concerns, service gaps, referral challenges, reintegration barriers and cross-

border case trends.

7. Professional Practice and Team Collaboration

● Work collaboratively with the organisation's psychosocial, legal, shelter, safeguarding,

programmes and MEAL teams.

● Provide professional social work input into complex cases and multidisciplinary case reviews.

● Participate in relevant supervision, mentoring, training and professional development activities.

● Maintain current knowledge of social work practice, human trafficking, safeguarding and survivor

assistance.

● Contribute to improvements in the organisation's case management and referral systems based

on professional experience and emerging case needs.

Experience

● Minimum 4 years of professional experience in social work and case management.

● Demonstrated experience providing direct social work services to vulnerable individuals, families

or communities.

● Experience working with survivors of human trafficking, exploitation, gender-based violence,

child protection or other forms of vulnerability is highly desirable.

● Experience in a shelter, residential care, humanitarian or victim assistance setting is an advantage.

● Demonstrated experience managing complex cases and coordinating multidisciplinary referrals.

● Experience working with foreign nationals and/or cross-border cases is highly desirable.

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