Front Office Executive

Key Responsibilities

1. Front Office & Guest Management

• Greet and welcome all visitors, clients, and stakeholders in a professional manner
• Ensure a high-quality guest experience from arrival to departure
• Maintain visitor logs, issue access badges, and coordinate security clearance
• Inform concerned employees of visitor arrivals promptly
• Manage waiting areas to ensure cleanliness and comfort

2. Switchboard & Communication Handling

• Operate and manage the multi-line switchboard system efficiently
• Answer, screen, and route incoming calls to appropriate departments
• Take accurate messages and ensure timely communication
• Handle high call volumes with professionalism and etiquette
• Maintain call logs and monitor response timelines where required

3. Meeting & Coordination

• Manage meeting room bookings and scheduling
• Coordinate refreshments and logistical arrangements for meetings
• Support senior management visits and VIP guest handling

4. Administrative Support

• Handle incoming/outgoing mail, courier services, and deliveries
• Assist with basic administrative tasks (data entry, document handling, filing)
• Coordinate with HR/Admin for onboarding logistics (ID cards, workspace readiness)

5. Office Coordination & Compliance

• Liaise with internal teams for smooth communication and operations
• Ensure adherence to security protocols and visitor policies
• Maintain confidentiality of sensitive information

Qualifications & Skills

• Graduate in any discipline
• 2–4 years of experience in a corporate front office/reception role
• Experience in handling EPABX / switchboard systems is essential
• Excellent verbal and written communication skills
• Strong interpersonal and customer service orientation
• Proficiency in MS Office
• Well-groomed, presentable personality

Key Competencies

• Professional etiquette and grooming
• Multitasking and time management
• Attention to detail
• Calmness under pressure
• Strong coordination skills