FRONT OFFICE EXECUTIVE

a) Register guests and assigns rooms. Accommodates special requests whenever possible.

b) Assists in preregistration and blocking of rooms for reservations.

c) Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

d) Room status and room status tracking.

e) Knowing room locations, types of rooms available, and room rates.

f) Sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

g) Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

h) Takes same day reservations and future reservations when necessary and cancellation procedures.

i) Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. 

j) File room keys

k) Process guest check-outs.

l) Uses proper telephone etiquette.

m) Professional presentation 

n) Strong interpersonal and problem solving abilities

o) Highly responsible & reliable

p) Work cohesively with fellow colleagues as part of the team

q) Focus attention on guest needs, remaining calm and courteous at all time

r) Verifies that accurate room status information is maintained and properly communicated

s) Resolves guest problems quickly, efficiently, and courteously

t) Ensure that reservation status is regularly up-dated

u) Other duties as may be assigned from time to time

Requirements

• Proficient with Opera
• Excellent customer service skills
• Excellent communication skills
• Professional presentation 
• Strong interpersonal and problem solving abilities
• Diploma in Hotel Management/Front office operations