Graduate - Sales Admin

ABOUT THE COMPANY

Tropical Heat was established in 1973 as a small ethnic snack cottage industry. Today, we are one of the leading manufacturers of spices and snacks in the East African region and our brand Tropical Heat is a household name in Kenya.
With our very strong and expert technical team, we manufacture a vast range of spices and snacks. The spices include pure spices, herbs, seasonings, masalas and salts. Snack items comprise of potato crisps, ethnic snacks, Kenyan chevda, peanuts, rice cakes and extruded snacks.
Our manufacturing processes are fully automated in a brand new hygienic factory, which is also HACCP and ISO22000 certified.
A strong export base has been built up with exports going to Uganda, Tanzania, Rwanda, DRC, Burundi, UK and the USA.

JOB SUMMARY

Qualifications and SkillsEducation: Currently enrolled in or a recent graduate (within the last 12 months) of a Bachelor’s degree in Business Administration, Sales, or a related field.Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with Google Workspace and CRM tools/ sales processes is an advantage.Communication: Excellent verbal and written communication skills with the ability to interact effectively with clients and internal stakeholders.Problem-Solving: Strong critical-thinking and problem-solving abilities to handle operational challenges.ResponsibilitiesOrder Processing: Accurately process sales orders, ensuring all details are correct and complete while coordinating with logistics and inventory teams to ensure timely product delivery.Customer Support: Serve as the first point of contact for clients regarding order inquiries, delivery updates, and general sales-related issues.Issue Resolution: Address customer complaints and escalate issues when necessary to maintain service quality.Coordination & Communication: Liaise between the sales team and other departments, such as marketing, finance, and logistics, to ensure cohesive operations.Administrative Support: Monitor and ensure compliance with company policies, procedures, and terms of sales agreements.Resource Management: Manage material requisitions on a need-to-need basis for meetings or client sampling, and oversee office supplies for the sales team.Inventory Oversight: Track inventory levels and coordinate with relevant teams to manage stock replenishment.Documentation: Document sales processes and administrative workflows to ensure transparency and reproducibility.Collaboration: Participate in team meetings and contribute fresh ideas to solve business problems.

REQUIRED SKILLS

Customer service, Marketing, Customer relations, Email correspondence, Sales strategy

REQUIRED EDUCATION

Bachelor's degree