Head of Diaspora Banking
Job descriptions & requirements
ABOUT THE COMPANY
KCB Bank Group is East and Central Africa’s oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region.
JOB SUMMARY
KEY RESPONSIBILITIES:Lead the development and execution of the diaspora banking strategy to drive business growth and profitability. Identify and develop new markets, partnerships, and commercial opportunities across the global diaspora segment. Design and deliver innovative, digitally enabled products and solutions tailored to diaspora customer needs. Leverage digital platforms and strategic partnerships to provide convenient, competitive, and scalable offerings. Drive growth in deposits, liabilities, and customer acquisition across the diaspora portfolio. Strengthen customer relationships through targeted engagement, service excellence, and tailored value propositions. Enhance the bank’s market positioning as the preferred financial partner for diaspora communities. Provide strategic leadership to the team by delivering direction, coaching, performance management, and fostering a high‑performance culture anchored in accountability, innovation, and customer focus.Monitor Global market trends, competitor activity, and customer insights to inform strategy and continuous improvement.Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties MINIMUM POSITION QUALIFICATION REQUIREMENTSAcademic & ProfessionalBachelor's Degree in Business or any relevant field from a recognised InstitutionProfessional Qualification - Project management or business field (Added Advantage)Master's Degree in Business (Added Advantage)Experience6 years of working Experience6 years of working experience in Sales6 years of working experience in Customer Service6 years of working experience in Credit6 years of working experience in Relationship Management5 years of working experience in Banking Operations
REQUIRED SKILLS
Bank management, Account management, Risk analysis, Corporate banking
REQUIRED EDUCATION
Bachelor's degree
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