IT MAINTENANCE ASSISTANT

JOB TITLE IT MAINTENANCE ASSISTANT

NATURE OF JOB FULL TIME

INDUSTRY MEDIA/TELECOMMUNICATIONS

SALARY KSHS.30,000-45,000

JOB LOCATION UPPER HILL

DUTIES AND RESPONSIBILITIES

Systems & Hardware Support

·       Install, configure, and maintain desktops, laptops, and peripheral devices (printers, scanners, telephony).

·       Diagnose and resolve hardware issues across office and outlet shops.

·       Ensure call center computers (hardware and software) are fully operational.

·       Conduct preventive maintenance checks on IT equipment.

 Network & Server Administration

·       Monitor and maintain company servers, LAN/WAN networks, and VPN links nationwide.

·       Configure and troubleshoot Cisco network equipment.

·       Ensure stable internet connectivity and resolve outages promptly.

·       Inspect and monitor server rooms to maintain uptime and security.

Database & System Support

·       Provide support for StarTimes systems used by staff and agents.

·       Manage and troubleshoot MySQL, Oracle, or other databases.

·       Execute SQL queries for reporting and system optimization.

·       Document system issues and resolutions for knowledge base.

User & Customer Support

·       Deliver IT support to call center agents, business point agents, and customer service teams.

·       Train staff on IT systems, applications, and troubleshooting basics.

·       Respond to user requests for SMS dispatch across departments.

·       Provide frontline IT support for contact center operations.

Data & Security Management

·       Ensure daily data backups are completed successfully.

·       Assist in disaster recovery planning and execution.

·       Monitor system security, access controls, and compliance with IT policies.

·       Report and escalate security incidents to IT management.

Web & Digital Support

·       Update and maintain the company website as requested.

·       Support digital platforms used by StarTimes for customer engagement.

·       Collaborate with marketing and operations teams on IT-enabled campaigns.

Reporting & Documentation

·       Compile daily IT maintenance and performance reports.

·       Maintain logs of technical issues, resolutions, and preventive actions.

·       Provide feedback to IT supervisors on recurring problems and improvement opportunities.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Degree/Diploma in Information Technology, Computer Science, or a related discipline

·       1–3 years of experience in IT support, system administration, or network maintenance.

·       Industry certifications (e.g., CCNA, CompTIA Network+, Linux+) are an added advantage

·       Strong knowledge of Cisco equipment and configuration.

·       Proficiency in Windows/Linux system architecture and OS installation

·       Experience with MySQL, Oracle, or other common databases; skilled in SQL

·       Solid understanding of Linux/Unix operating systems.

·       Ability to work meticulously, under pressure, and in a shift system.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.