Immediate Start
New
3 days ago
Medical Service Coordination Assistant
Databand Consultants Limited
Admin & Office
Healthcare
KSh
45,000 - 60,000
Easy Apply
Job Summary
As a Medical Service Coordination Assistant, you will support the full lifecycle of healthcare referral management—from intake and provider matching to communication and documentation. This role plays a critical part in ensuring that patients receive timely and appropriate care by supporting the administrative and logistical processes behind health
- Minimum Qualification : Bachelors
- Experience Level : Entry level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
- Process incoming healthcare service referrals by reviewing patient needs and aligning them with appropriate providers based on service type, location, availability, and capacity.
- Facilitate communication between referring organizations, service providers, and internal teams to confirm care arrangements, provide updates, and ensure clarity throughout the coordination process.
- Track and manage referral statuses from intake to completion, maintaining oversight of deadlines, progress updates, and any changes in care delivery plans.
- Maintain accurate and confidential records of all healthcare referrals, communications, and service outcomes in accordance with regulatory and organizational standards.
- Utilize electronic medical record (EMR) systems and other healthcare software platforms for data entry, case tracking, and provider information management.
- Assist with verifying provider qualifications, service capabilities, and availability to maintain a responsive and compliant provider network.
- Execute assigned tasks using detailed checklists and structured workflows to ensure consistency, quality, and regulatory compliance in all service coordination activities.
- Use Microsoft Office Suite (Word, Excel, Outlook) to generate documentation, maintain trackers, and communicate with stakeholders.
- Apply high attention to detail to all aspects of coordination work, particularly in the management of patient information, service documentation, and data accuracy.
- Maintain flexibility to shift priorities as needed while supporting multiple ongoing patient care cases in a dynamic healthcare environment.
- Demonstrate professional, empathetic, and clear communication in all patient- and provider-facing interactions.
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