Duties and ResponsibilitiesProvide outstanding customer services to patients, public and Plainsview Hospital staff and ensure inquiries and complaints to the department are addressed expeditiouslyConsistently provide full coverage at all times at the front deskApply all functional computer applications to process daily front office transactions at compliance level standardsRegister all patient’s bio-data accuratelyBeware of the down time and data protection procedure in the event of a system failureVerify and confirm credit services that are applicable to corporate employees as per the account entitlement detailsIn liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hoursEnsure accurate billing and data entry of patientsEnsure patient biometric registration is doneAssist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient careAnswer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient careRe-confirm and update the contact details of patients. Qualifications Diploma in Front Office Administration, Business Administration or an equivalent qualification1 years working in a busy front office preferably in a hospital set-upExcellent interpersonal, communication & customer care skills.Computer literateDedication and strong willingness to affect change with an understanding of challenges often encounteredAbility to manage multiple tasks effectively with frequent interruptions, and to work productively in a fast paced, rapidly growing organizationMust be flexible with changing job requirements as the team growsProven mastery of Office applications including Outlook, Word, Excel and PowerPointComplied with the requirements of Chapter Six (6) of the Constitution of Kenya, How To ApplyIf your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) to email@example.com not later than Sunday 25th February 2023. Your CV/Resume MUST include full names, I.D No. and contact details of 3 referees.N.B: 1.Dont Miss Out On Your Next Job. Let's Have Your CV. . NB: 2. Advance & Grow In Your Career?. Check Out Best short Courses For You.
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